Cisco Unified Contact Center Express 12.5(1)
| Série | Cisco Unified Contact Center Express |
|---|---|
| Visão geral | Resumo do produto |
| Status | Disponível Pedido da série |
|---|---|
| Data de lançamento | 21-JAN-2020 |
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Avisos de segurança recentes
- 05-Jun-2024
- 24-Jan-2024
- 27-Oct-2023
- 16-Aug-2023
- 05-Apr-2023
Categorias de documento
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Data sheets e informações sobre o produto
Data sheets
O mais recente
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Unified Contact Center Express 12.5 SU1 Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
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Notificações de fim de vida útil e vendas
O mais recente
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
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Avisos de segurança
Field Notices
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- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
Cisco Unified Contact Center Express 12.5(1)
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
Consultorias, respostas e avisos de segurança
O mais recente
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
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Versão e compatibilidade
Informação sobre Compatibilidade
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- Release Notes for Cisco Unified Contact Center Express Solution, Release12.5(1) SU1
- Unified CCX Software Compatibility Matrix for 1251 SU3
- Unified CCX Software Compatibility Matrix for 12.5(1)
- Unified CCX Software Compatibility Matrix for 12.5(1) SU2
- Unified CCX Software Compatibility Matrix for 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Release Notes
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
Referência
Roadmaps de Documentación
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- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
Cisco Unified Contact Center Express 12.5(1)
Informação
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
Referências Técnicas
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
Projeto
Guias de Desenho
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- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
Notas Técnicas de Desenho
Instalação e atualização
Guias de Instalação e Atualização
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- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Getting Started with IP IVR Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
Notas Técnicas de Instalação e Atualização
Configuração
Notas Técnicas e Exemplos de Configuração
O mais recente
- Configurar Outbound Dialer para Progressivo Baseado em Agente do UCCX
- Configurar Outbound Dialer para Preditivo Baseado em Agente do UCCX
- Configurar gadgets de relatório histórico do CUIC no Cisco Finesse usando gadget de terceiros
- Entender o Smart Licensing no Unified Contact Center Express (UCCX)
- Configurar o Gerenciamento de Calendário do Unified Contact Center Express
- Configurar visualização e limites padrão do relatório do CUIC
- Configurar o modelo UCCX Smart Licensing-Direct
- Configurar a extensão compartilhada do agente no UCCX
- Integração do gerenciamento da experiência do Webex com o Contact Center Express
- Configurar o recurso de extensão e conexão para UCCX
- Configurar script personalizado para o recurso de retorno de chamada no UCCX
- Captura de pacote de informação aumentada em todos os modelos do dispositivo VOS
- Configurar o tratamento pós-chamada no Cisco Unified Contact Center Express (UCCX) 11.0(1) ou posterior
- Centro de contato SSO com o fornecedor da identidade de Okta
- Instale e configurar o fornecedor da identidade F5 (IdP) para o serviço da identidade de Cisco (IdS) para permitir o SSO
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Guias de Configuração
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- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Feature Guides
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
Cisco Unified Contact Center Express 12.5(1)
Manutenção e operação
Guias para o Usuário Final
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- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Guias de Manutenção e Funcionamento
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
Cisco Unified Contact Center Express 12.5(1)
Notas Técnicas de Manutenção e Funcionamento
Solução de Problemas
Support FAQ
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- Entender o suporte para componentes do Contact Center que usam o CentOS
Cisco Unified Contact Center Express 12.5(1)
- A alteração da senha do administrador local no Cisco IP ICD Server causa problemas no aplicativo?
- Alterar a senha do administrador local no servidor IP IVR
- Alterar o estado do agente para "Pronto" depois de não atender uma chamada
- Como configuro um pop-up de tela de dados corporativos?
- Como faço o download do Cisco IPCC Express versão 3.0(3)?
- Como o IPCC Express funciona com a Mobilidade de Ramal
- Como posso aumentar o número de toques no Agent Desktop?
- O Cisco Agent Desktop pode coexistir com o Novell Netware Client em um sistema operacional Microsoft Windows?
- O Cisco CRA Administrator permite que os usuários acessem vários repositórios?
- O que significa o número da duração média de conversa e da duração média de espera nas estatísticas do ICD IP da Cisco?
- Perguntas frequentes sobre IP/IVR do IPCC Express
- Perguntas frequentes sobre suporte ao supervisor móvel
- Pesquise defeitos o dispositivo do serviço do contexto que não mostra um botão do registro
- Relatórios de histórico para perguntas frequentes sobre o IPCC Express
Notas Técnicas de Troubleshooting
O mais recente
- Obtenha versões completas do produto Contact Center
- Verifique se a configuração dos prompts TTS não está sendo reproduzida corretamente no idioma chinês
- Solucionar problemas comuns do UCCX Finesse e do CUIC
- Coletar Capturas de Pacotes no Sistema Operacional do Cliente e do Servidor Windows
- Solucionar problemas de falha de backup do UCCX com mensagem de erro
- Entender o WebSocket Connection para Finesse
- Entender a arquitetura JTAPI e o fluxo de chamadas no UCCX
- Entender os níveis de rastreamento do UCCX
- Solucionar problemas de logon do agente
- Solucione problemas com o alerta CCXToCUICEngineSyncFailed
- Solucionar problemas do serviço parcial do subsistema de telefonia CM e do serviço Gerenciador de aplicativos
- Use a CLI para coletar registros do Unified Contact Center Express
- Solução de problemas de gadgets novos ou personalizados do Finesse
- Solucionar problemas de vulnerabilidade do Apache Log4j na solução Unified Contact Center Express
- Alta utilização da CPU Informix
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