Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers

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Updated:January 14, 2004
Document ID:FN28275

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Revised April 28, 2008
January 14, 2004

NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product

Comments

IPCC Express and IP/IVR

New installations on the MCS-7835H-3000 or MCS-7825H-3000

  

Problem Description

New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR on the new MCS servers, MCS-7835H-3000 or MCS-7825H-3000, fails to bring up the AppAdmin screen for the final steps in the installation.

Background

Two new servers have been qualified for use with IPCC Express and IP/IVR. These servers are the MCS-7835H-3000 and the MCS-7825H-3000. When installing version 3.1(2) on these new servers, the AppAdmin screen does not get displayed for the final steps of the installation.

Problem Symptoms

During the final stage of the installation, the AppAdmin screen should be displayed allowing the installer to complete the installation process. This does not occur. At the end of the installation, the installer will ask to reboot the server. After reboot, the AppAdmin page should display, but it does not. Users will see a plain screen without any icons and it will be in that state until rebooted.

Workaround/Solution

The workaround documented in the DDTS is to either log off and back on or to reboot the server. This will launch the AppAdmin screen, allowing the installation to proceed.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCed25174 (registered customers only)

Cannot bring up appadmin page after installation

  

For More Information

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