Release Notes for Cisco 3300 Series Mobility Services Engine, Release 7.3.101.0
Cisco 3300 Series Mobility Services Engine and Services
Upgrading the MSE to 7.3.101.0 from Older Releases Without Data Migration
Upgrading the MSE to 7.3.101.0 from Older Releases with Data Migration
Upgrading the MSE to 7.3.101.0 from 7.0.201.204 or Later Releases
Restoring an Old Database to 7.3.101.0
Updated Software Version Shown in the Prime Infrastructure After Polling
CAS and wIPS License Requirements
Ordering Licenses for the Mobility Services Engine
Operational Notes for a Mobility Services Engine
Automatic Installation Script for Initial Setup
Parameter Changes During Upgrade from 6.0.x to 7.0.x
Mandatory Default Root Password Change
Configuring the Prime Infrastructure Communication Username and Password Using MSE setup.sh
Configuration Changes for Greater Location Accuracy
Synchronization Required When Upgrading to Release 7.3.101.0 or Importing CAD Floor Images
Floor Change or Minimum Distance Required for Location Transitions to Post to the History Log
AeroScout MobileView Release 4.1 Required for Northbound Notifications
Separate Partner Engine Software Install Not Required for Tag Contextual Information
Non-Cisco Compatible Extensions Tags Not Supported
Cisco Compatible Extensions Version 1 Tags Required at a Minimum
Monitoring Information Varies for Clients and Tags
Location History Time stamps Match Browser Location
PDAs and Smartphone with Limited Probe Requests Might Affect Location
Prime Infrastructure Screen and Navigation Changes
Auto Switch Port Tracing and Auto Containment
CAS Notifications for Interferers
AirMagnet Survey and Planner Integration
Ekahau Site survey Integration
Obtaining Documentation and Submitting a Service Request
These release notes describe the requirements, features, limitations, restrictions (caveats), and related information for release 7.3.101.0 of the Cisco 3300 and 3355 mobility services engines and its services:
Note Before installing this software, see the “Upgrading the MSE” section for details on compatibility with the Cisco wireless LAN controllers (WLC) and the Cisco Prime Infrastructure.
Note You will require Context-Aware and Adaptive wIPS licenses to run the Context-Aware Service and wIPS Service. For ordering information, see the “Ordering Licenses for the Mobility Services Engine” section.
This section introduces the Cisco 3300 series mobility services engine (MSE) and the various services that it supports.
The Cisco 3300 series mobility services engine supports various services within the overall Cisco Unified Wireless Network (CUWN).
The Cisco 3300 series mobility services engine currently supports the following services in Release 7.3.101.0:
CAS relies on two engines for processing the contextual information it receives. The Context Aware Engine for clients and tags (“KC” licenses) processes data for Wi-Fi clients and tags using the RSSI information. The Context Aware Engine for tags (“KT” licenses) processes data for Wi-Fi tags using RSSI and TDoA information. Both these engines can be deployed together or separately depending on the business needs.
Note For ordering information, see the “Ordering Licenses for the Mobility Services Engine” section.
Note Evaluation licenses for 100 clients, 100 tags, and 10 wIPS monitor mode access points come standard on each mobility services engine installed with Release 6.0 and later for 60 days.
Note CAS and wIPS can operate simultaneously on the Cisco MSE 3310, 3355, and Virtual Appliance.
Note See the Cisco Context-Aware Software Configuration Guide, Release 7.3.101.0, for details on configuring and monitoring CAS on the mobility services engine at the following URL:
http://www.cisco.com/en/US/products/ps9806/products_installation_and_configuration_guides_list.html
Note See the Cisco Wireless Intrusion Prevention System Configuration Guide, Release 7.3.101.0 for details on configuring and monitoring wIPS on the mobility services engine at the following URL:
http://www.cisco.com/en/US/products/ps9817/products_installation_and_configuration_guides_list.html
Note See the Cisco 3355 and 3310 Mobility Services Engine Getting Started Guides for details on the physical installation and initial configuration of the mobility services engines at the following URL:
http://www.cisco.com/en/US/products/ps9742/prod_installation_guides_list.html
Note The 7.3.101.0 controller software release is not compatible with Cisco Prime Network Control System (NCS) 1.1.1.24. The 7.3.101.0 controller software release is compatible with Cisco Prime Infrastructure 1.2, which is the subsequent version of NCS 1.1.1.24.
Table 1 lists the compatibility matrix for the various releases of the Cisco mobility services engine, Cisco Wireless Control System, Cisco Prime Network Control System, and Cisco Wireless LAN controller.
For instructions on automatically downloading the software using the Prime Infrastructure or for manually downloading the software using a local or remote connection, see the “Updating Mobility Services Engine Software” section in Chapter 2 of the Cisco 3355 Mobility Services Engine Getting Started Guide and Cisco 3310 Mobility Services Engine Getting Started Guide.
You can find these documents at the following URL:
http://www.cisco.com/en/US/products/ps9742/prod_installation_guides_list.html
This section contains the following topics:
Note You must power cycle the MSE appliance after upgrading it to Release 7.3 or later versions.
There are four scenarios available to upgrade MSE to 7.3.101.0 from 6.0, 7.0.105.0, and 7.0.112.0:
To upgrade from older releases to 7.3.101.0 without data migration, follow these steps:
Step 1 Back up the existing database using the Prime Infrastructure. (We recommended this).
All data existing on the system will be lost and a fresh blank database will be created.
Step 2 Transfer the *.tar file for 7.3.101.0 to the MSE appliance:
CISCO-MSE-L-K9-7-3-101-0-64bit.db.tar
Step 3 Place the file in the /opt/installers folder. You should manually FTP this file to the appliance.
Note Use binary mode for the transfer. Make sure that the downloaded file sizes are the same as those on Cisco.com.
Step 4 Untar the file: tar -xvf CISCO-MSE-K9-7-3-101-0-64.bit-db.tar
This gives you the following:
– database_installer_part1of4.zip
– database_installer_part20f4.zip
– database_installer_part3of4.zip
– database_installer_part4of4.zip
Step 5 To decompress (unzip) the file, execute: gunzip CISCO-MSE-L-K9-7-3-101-0-0-64bit.bin.gz.
Step 6 Enter the following command:
chmod +x CISCO-MSE-L-K9-7-3-101-0-64bit.bin
Step 7 Stop the MSE service using the following command:
Step 8 Uninstall the existing MSE software. Choose deletion of database when prompted.
Step 9 Invoke the MSE installer.
Doing so installs the new database using the four.zip files for the database along with the MSE software.
Initial database installation can take a long time (20 minutes at least -or- approximately). Do not cancel the installer midway through the installation process.
Once installed, follow the regular procedure to start, stop, or add an MSE to the Prime Infrastructure.
To upgrade the MSE to 7.3.101.0 from older releases with data migration, follow these steps:
Step 1 Back up the existing database using the Prime Infrastructure. (We recommended this).
All data existing on the system will be lost and a fresh blank database will be created.
Step 2 Transfer the *.tar file for 7.3.101.0 to the MSE appliance:
CISCO-MSE-L-K9-7-3-101-0-64bit.db.tar
Step 3 Place all of the files in the /opt/installers folder.
Note Use binary mode when using FTP. Make sure that the downloaded file sizes are same as those on Cisco.com.
Note The *.tar file cannot be downloaded using the Prime Infrastructure download software interface. It should be manually transferred.
Note Do not uninstall the existing MSE software on the appliance. In other words, if you have 5.0, 6.0, or 7.0 installed with data that you want to preserve across the upgrade to 7.3.101.0, do not uninstall it.
Step 4 Untar the file: tar -xvf CISCO-MSE-K9-7-3-101-0-64.bit-db.tar
This gives you the following:
– database_installer_part1of4.zip
– database_installer_part20f4.zip
– database_installer_part3of4.zip
– database_installer_part4of4.zip
Step 5 To decompress (unzip) the file, execute: gunzip CISCO-MSE-L-K9-7-3-101-0-64bit.bin.gz
Step 6 Enter the following command: chmod +x CISCO-MSE-L-K9-7-3-101-0-64bit.bin
Step 7 Stop the MSE service using the following command:
Step 8 Invoke the installer./CISCO-MSE-L-K9-7-3-101-0-64bit.bin and answer the questions when prompted.
The installer automatically detects if there is an old database present and asks the relevant questions.
The system appears to have a Cisco Mobility Services Engine already installed. If you choose Continue", all the currently installed components will be removed permanently (Only database and license files will be preserved
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT: 2
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The currently installed version of the MSE database is not directly compatible with the new version. The system will now migrate the database from existing database to the new system. Choose an appropriate option below -
->1 - Proceed to migrate data from previous release
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT: 1
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Do you wish to migrate history data too? It can take a long time if history data is large in size (Y/N): y
Exporting data from currently installed database.
Data migration successfully completed. Will now proceed with installation of new image.
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The installer will now install the database. This may take a long time (- 15 minutes). Do not cancel the installer.
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The system is minimally configured right now. It is strongly recommended that you run the setup script under /opt/mse/setup/setup.sh to configure all appliance related parameters immediately after installation is complete. The hostname must be set correctly on the system. The Cisco MSE platform will NOT start if it is configured incorrectly or not configured at all. Additionally, it is strongly recommended that the Cisco MSE is configured to use the same NTP servers as the controllers with which it will be synchronized. This is essential to the correct operation of the Cisco Mobility Services Engine. Both these parameters may be configured as part of the setup script.
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Loading data into newly installed database. This may take a while......
To upgrade the MSE to 7.3.101.0 from 7.0.201.204 or later releases, follow these steps:
Note Complete database installation is not required for upgrading from 7.0.101.204 or later releases.
Step 1 Download CISCO-MSE-L-K9-7-3-101-0-64bit.bin.gz to the MSE using the standard Prime Infrastructure download software page.
Step 2 Log in to the MSE console as root and execute the following commands:
./CISCO-MSE-L-K9-7-3-101-0-64.bit.bin
Step 3 Answer the questions when prompted.
The installer automatically detects if there is an old database present and asks the relevant questions.
To restore an old database, follow these steps:
Note The regular Restore option on the Prime Infrastructure cannot be used to restore an older database of older releases such as 6.0, 7.0.105.0, or 7.0.110.0 onto 7.3.101.0.
Step 1 Stop the running MSE 7.3.101.0.
Step 2 Uninstall the software. Delete the database.
Step 3 Based on backed up data that you want to restore, follow the matrix in Table 2 to install a relevant version of MSE.
Step 4 Once you have installed the software, restore the desired database backup onto this using the regular procedure from the Prime Infrastructure.
Step 5 To migrate data to 7.3.101.0, follow the steps in the “Upgrading the MSE to 7.3.101.0 from Older Releases with Data Migration” section.
If you download the mobility services engine image *.gz file using the Prime Infrastructure, the mobility services engine automatically decompresses (unzips) it, and you can proceed with the installation as before.
If you manually download the compressed *.gz file using FTP, you must decompress the files before running the installer. These files are compressed under the LINUX operating system and must be decompressed using the gunzip utility program. The unzip method you use is defined by the filename you are trying to unzip.
To make the bin file executable, use the chmod +x filename.bin command.
The MSE virtual appliance software is distributed as an Open Virtualization Archive (OVA) file. You can install the MSE virtual appliance using any of the methods for deploying an OVF. For more information on deploying the MSE virtual appliance, see Chapter 5: “MSE Delivery Modes” in the Cisco Context-Aware Service Configuration Guide, Release 7.3.101.0, and Cisco Adaptive Wireless Intrusion Prevention System, Release 7.3.101.0, respectively.
After a software update, the new mobility services engine software version does not immediately appear in mobility services engine queries on the Prime Infrastructure. Up to 5 minutes is required for the new version to appear. Prime Infrastructure, by default, queries the mobility services engine for status every 5 minutes.
Client and wIPS licenses are installed from the Prime Infrastructure (Administration > License Center). See, Chapter 2: “Adding and Deleting Mobility Services Engines and Licenses” in the Cisco Context-Aware Service Configuration Guide, Release 7.3.101.0, and Cisco Adaptive Wireless Intrusion Prevention System, Release 7.3.101.0, respectively.
Tag licenses are installed using the AeroScout System Manager. See the “Installing Tag Licenses” section in Chapter 2: “Adding and Deleting Mobility Services Engines and Licenses in the Cisco Context-Aware Service Configuration Guide, Release 7.3.101.0.
For complete details on ordering and downloading licenses, see the Cisco 3300 Series Mobility Services Engine Licensing and Ordering Guide for Context-Aware Mobility Software, and Adaptive wIPS, Release 7.3.101.0, at the following URL:
http://www.cisco.com/en/US/prod/collateral/wireless/ps9733/ps9742/data_sheet_c07-473865.html
CAS software licenses are based on the number of Wi-Fi client and Wi-Fi tag devices tracked. The Cisco 3355 mobility services engine allows for the tracking of up to 18,000 devices (combined count of Wi-Fi clients and Wi-Fi tags) and the 3310 mobility services engine allows for the tracking of up to 2000 devices (combined count of Wi-Fi clients and Wi-Fi tags).
Cisco Context-Aware licenses are based on the number of Wi-Fi endpoints tracked (endpoints include Wi-Fi clients, interferers, wired devices, and Wi-Fi tags). The Cisco mobility services engine 3355 allows for the tracking of up to 18,000 endpoints (combined count) and Cisco 3310 mobility services engine allows for tracking of up to 2000 endpoints (combined count). The MSE virtual appliance can track up to 50,000 endpoints depending on server resources. The licenses are additive.
Following licenses are for tracking Wi-Fi clients, interferers, wired devices, and Wi-Fi tags using Received Signal Strength Indication (RSSI).
The following licenses are for tracking Wi-Fi tags with choke points, using RSSI and time difference of arrival (TDoA).
Note Electronic Delivery is not available for “KT” SKUs CAS Wi-fi TDOA SKUs.
Cisco Adaptive Wireless Intrusion Prevention system (Adaptive wIPS) monitor mode software licenses are based on the number of full-time monitoring access points deployed in the network. The Cisco 3355 mobility services engine allows for the tracking of up to 3000 monitoring access points, and the Cisco 3310 mobility services engine allows for the tracking of up to 2000 monitoring access points. The licenses are additive. The MSE virtual appliance can support up to 10000 monitoring access points, depending on server resources.
Cisco wIPS enhanced local mode software licenses are based on the number of local mode (data serving) access points that are deployed in the network. The Cisco 3355 mobility services engine allows for the tracking of up to 3000 local mode access points and the Cisco 3310 mobility services engine allows for the tracking of up to 2000 local mode access points. The MSE virtual appliance can track up to 10,000 local mode access points, depending on the server resources. The licenses are additive.
The enhanced local mode SKUs are as follows:
Note that all licenses are additive and the Cisco 3355 mobility services engine supports up to 18,000 end points, 3,000 WIPS monitor mode, or Enhanced local mode AP, and the virtual appliance can support 50,000 endpoints or 10,000 monitor mode or enhanced local mode APs.
Note ● From Release 7.0.105.0 and later, the evaluation license for wIPS monitor mode supports up to 10 access points.
This section describes the operational notes and navigation changes for CAS, wIPS, and the mobility services engine for Release 6.0.103.0 and later releases.
Features and operational notes are summarized separately for the mobility services engine, CAS, and wIPS.
This section contains the following topics:
This section lists the operational notes for the mobility services engine and contains the following topics:
An automatic setup wizard is available to help you initially set up the mobility services engine.
An example of the complete automatic setup script is provided in the Cisco 3355 Mobility Services Engine Getting Started Guide and Cisco 3310 Mobility Services Engine Getting Started Guide.
You can find these documents at the following URL:
http://www.cisco.com/en/US/products/ps9742/prod_installation_guides_list.html
You will notice a change in the tracking limits when you do the following:
1. Configure tracking limits in 6.0.x.
If limits are greater than licensed counts, limits are removed and licensed counts are enforced instead (CSCtd57386).
Communication between the mobility services engine, the Prime Infrastructure, and the controller are in Coordinated Universal Time (UTC). Configuring the Network Time Protocol (NTP) on each system provides devices with the UTC time. An NTP server is required to automatically synchronize time between the controller, Prime Infrastructure, and the mobility services engine.
The mobility services engine and its associated controllers must be mapped to the same NTP server and the same Prime Infrastructure server.
Local time zones can be configured on a mobility services engine to assist network operations center personnel in locating events within logs.
Note You can configure NTP server settings while running the automatic installation script. See the Cisco 3355 Mobility Services Engine Getting Started Guide or Cisco 3310 Mobility Services Engine Getting Started Guide for details on the automatic installation script at the following URL:
http://www.cisco.com/en/US/products/ps9742/prod_installation_guides_list.html
You must change the default root password of the mobility services engine while running the automatic installation script to ensure optimum network security.
You can also change the password using the Linux passwd command.
Note For the initial login, even if you choose Skip (S), you will be prompted to enter the password. This is because it is mandatory to change the root password at the initial login.
You can configure the Prime Infrastructure Communication username and password using the MSE setup.sh script file.
Scenarios which you might encounter while configuring the Prime Infrastructure username and password are as follows:
Note These users are API users, and they do not have corresponding OS users on the MSE appliance (CSCtj39741).
In some RF environments, where location accuracy is around 60 to 70% or where incorrect client or tag floor location map placements occur, you might need to modify the moment RSSI thresholds in the Context Aware Service > Advanced > Location Parameters page on the Prime Infrastructure.
The following RSSI parameters might require modification:
This section lists the operational notes for a mobility services engine and contains the following topics:
When upgrading to Release 7.3.101.0 from Release 6.x (and earlier), you must synchronize after the software upgrade and also when CAD-generated floor images are imported into the Prime Infrastructure.
When history logging is enabled for any or all elements (client stations, asset tags, rogue clients, and access points), a location transition for an element is posted only if it changes floors or the new location of the element is at least 30 feet (10 meters) from its original location.
Note The other conditions for history logging are as follows:
See Services > Mobility Services > Device Name > Context Aware Service > Administration > History Parameters.
Logs can be viewed at Services > Mobility Services > Device Name > Systems > Log.
If AeroScout MobileView Release 4.1 and earlier is in use, incorrect responses are sent to those northbound notifications received from the mobility services engine. Northbound notifications are then sent again by the mobility services engine, overloading the notification queue and resulting in reports of dropped notifications.
The workaround for this is to upgrade to AeroScout MobileView Version 4.1 (CSCsx56618).
In Release 5.2 and later, the partner software that supports tag contextual information (temperature, availability, and location calculations) is bundled into the mobility services engine software. No separate download of partner engine software is required as in Release 5.1.
The mobility services engine does not support non-Cisco CX Wi-Fi tags. Additionally, these non-compliant tags are not used in location calculations or shown on the Prime Infrastructure maps.
Only Cisco CX Version 1 (or later) tags are used in location calculations and mapped in the Prime Infrastructure.
Note This information is missing if the AeroScout Tag Engine is used.
In the Monitor > Clients page (when Location Debug is enabled), you can view information on the last heard access point and its corresponding Received Signal Strength Indicator (RSSI) reading.
If AeroScout engine is used for calculation, then calibration models that are done through the Prime Infrastructure do not apply to tags. If Cisco tag engine is used, everything done on the Prime Infrastructure calibration models and data uses tag calculation.
Calibration models and data do not apply only to tags if AeroScout engine is used for tag calculation. It always applies to Wireless clients, Interferers, Rogue APs, and Rogue Clients.
See Chapter 7, “Context-Aware Planning and Verification” in the Cisco Context-Aware Software Configuration Guide, Release 7.0 for more details on client calibration.
See the AeroScout Context-Aware Engine for Tags for Cisco Mobility Services Engine User’s Guide at the following URL:
Advanced location parameters does not apply to tags if AeroScout engine is used and otherwise it works always. Settings for advanced location parameters related to RSSI, chokepoint usage, location smoothing, and assignment of outside walls on floors, are not applicable to tags.
See the “Editing Advanced Location Parameters” section in Chapter 7 of the Cisco Context-Aware Software Configuration Guide, Release 7.0.
See Services > Mobility Services > Device Name > Context Aware Service > Advanced > Location Parameters.
The Prime Infrastructure time stamp is based on the browser location and not on the mobility services engine settings. Changing the time zone on the Prime Infrastructure or on the mobility services engine does not change the time stamp for the location history.
Many PDAs like smartphones and other Wi-Fi devices with power save mode do not continuously send out probe requests after an initial association to the CUWN. Therefore, calculating the location accuracy of such PDAs using RSSI readings is not always optimal.
This section provides a brief description of what is new in this release. For more information about these features, see the Cisco MSE CAS Configuration guide and MSE wIPS configuration guide.
In 7.3.101.0 Release, MSE is enhanced to support the track of up to 25,000 elements in CAS and 5,000 access points in wIPS on MSE 3355 appliance.
The 7.3.101.0 Release enables you to use the features of the Next Generation Maps. The Next Generation Maps is enabled by default. The Next Generation Maps feature provides you the following benefits:
Currently the Prime Infrastructure provides manual switch port tracing of rogue APs. An Automatic Switch Port Tracing (SPT) and auto containment is introduced in this release. Auto SPT is more preferable for a large wireless network. Auto SPT starts automatically when a rogue AP is reported to the Prime Infrastructure. Auto SPT is a complement to manual SPT feature and provides a quicker scan based on the wireless and wired location association of the rogue AP. The Prime Infrastructure UI allows you to configure the criteria for auto SPT. Auto SPT and auto containment is triggered automatically when a rogue AP is received by the Prime Infrastructure. Rogue Alarm listens to rogue alarms severity change and new alarms. When a rogue AP alarm meets auto SPT and/or auto containment criteria, the rogue AP is dispatched to auto SPT and auto containment queue respectively.
Virtual domain implementation in MSE is aimed at limiting view of network elements based on your virtual domain. MSE filters network elements by floors allocated to a given Prime Infrastructure virtual domain. Wired clients are filtered based on switch ports assigned to floors. The floors are allocated to a given virtual domain and switch ports are assigned to floors to view respective network elements.
MSAP 2.0 feature provides an ability to associate service advertisements to a floor or to a particular coverage area inside a floor. The service advertisements can be associated with a campus or building from the Service > MSAP page of the Prime Infrastructure UI. This functionality is supported at the floor level only. MSAP 2.0 also provides retrieval of service advertisements based on the location of the mobile device.
The following two new wIPS signatures are introduced in 7.3.101.0 Release:
CAS notifications for interferers is introduced in 7.3.101.0 Release. You can select the devices for which you want a notification to be generated based on specific interferences device type.
AirMagnet survey and planner is integrated with the Cisco Prime Infrastructure. This integration increases the operational efficiencies by eliminating the need to repeat the wireless planning and site survey tasks commonly associated with deployment and management of wireless LAN networks.
Ekahau Site Survey (ESS) tool is used for designing, deploying, maintaining, and troubleshooting high performance Wi-Fi networks. ESS works over any 802.11 network and is optimized for centrally managed 802.11n Wi-Fi networks.
You can use the ESS tool to import the existing floor maps from the Prime Infrastructure and export the project to the Prime Infrastructure. For more information, see the Cisco Prime Infrastructure Integration section on the ESS online help or access the user guide at: C:\Program Files\Ekahau\Ekahau Site Survey\doc.
The Prime Infrastructure relies on the IEEE Organizational Unique Identifier (OUI) database to identify the client vendor name mapping. Prime Infrastructure stores vendor OUI mappings in an XML file named vendorMacs.xml. This file is updated for each release of Prime Infrastructure. With the OUI update, you can perform the following:
This section lists the open caveats in 7.3.101.0 for Windows and Linux. For your convenience in locating caveats in Cisco’s Bug Toolkit, the caveat titles listed in this section are taken directly from the Bug Toolkit database. These caveat titles are not intended to be read as complete sentences because the title field length is limited. In the caveat titles, some truncation of wording or punctuation might be necessary to provide the most complete and concise description. The only modifications made to these titles are as follows:
If you are a registered cisco.com user, view Bug Toolkit on cisco.com at the following website:
http://tools.cisco.com/Support/BugToolKit/.
To become a registered cisco.com user, go to the following website:
http://tools.cisco.com/RPF/register/register.do
Table 3 lists the open caveats in Release 7.3.101.0.
Table 4 lists the open caveats in Release 7.3.101.0.
If you need information about a specific caveat that does not appear in these release notes, you can use the Cisco Bug Toolkit to find caveats of any severity. Click this URL to browse to the Bug Toolkit:
http://tools.cisco.com/Support/BugToolKit/
(If you request a defect that cannot be displayed, the defect number might not exist, the defect might not yet have a customer-visible description, or the defect might be marked Cisco Confidential.)
For the most up-to-date, detailed troubleshooting information, see the Cisco TAC website at the following URL:
http://www.cisco.com/cisco/web/support/index.html
Click Troubleshooting,
choose your product, and then click the Troubleshoot and Alerts heading on the product page to find information on the problem you are experiencing and other service advisories.
The following documents are related to the mobility services engine:
http://www.cisco.com/en/US/products/ps9742/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/ps9817/products_installation_and_configuration_guides_list.html
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.