Guidelines for Troubleshooting
When you troubleshoot issues with Cisco UCS Manager or a component that it manages, you should follow the guidelines listed in the following table.
Guideline |
Description |
---|---|
Check the release notes to see if the issue is a known problem. |
The release notes are accessible through the Cisco UCS B-Series Servers Documentation Roadmap available at the following URL: http://www.cisco.com/go/unifiedcomputing/b-series-doc. |
Take screenshots of the fault or error message dialog box, the FSM for the component, and other relevant areas. |
These screenshots provide visual cues about the state of Cisco UCS Manager when the problem occurred. If your computer does not have software to take screenshots, check the documentation for your operating system, as it might include this functionality. |
Record the steps that you took directly before the issue occurred. |
If you have access to screen or keystroke recording software, repeat the steps you took and record what occurs in Cisco UCS Manager. If you do not have access to that type of software, repeat the steps you took and make detailed notes of the steps and what happens in Cisco UCS Manager after each step. |
Create a technical support file. |
The information about the current state of the Cisco UCS domain is very helpful to Cisco support and frequently provides the information needed to identify the source of the problem. |