NVP DataCom AR

Authorized NVP Fulfillment Partners for the State

The following Cisco fulfillment partners 1) currently qualify under Cisco's established fulfillment partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Fulfillment Partner's current Cisco Technical Certifications or Specializations, please refer to the Fulfillment Partner Locator Tool.

ABBREVIATIONS:

Master Agreement: MA 
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex

Eligible Users: All eligible purchasers (“Purchasing Entity” or “Participating Entity”) within the State of Arkansas, including State agencies, K-12 educational institutions, and local public procurement units (cities, counties, municipalities), are authorized to purchase products and services under the terms and conditions of this Agreement. Refer to PA, §2.

Scope of Offerings: The full suite of product and service offerings available under the MA.  Refer to MA, Att B & PA §1.

Payment: Payments will be submitted to the Contractor at the address shown on the invoice. Payments should be tendered to the contractor within thirty (30) days of the date of invoice. After the sixtieth (60) day from the date of invoice, unless mutually agreed to, interest may be paid on the unpaid balance due to the Contractor at the rate of one half (1/2) of one (1) percent per month in accordance with Arkansas Code Annotated §19-11-224. Refer to PA § 6.B.

Records Retention: Financial and accounting records relevant to transactions shall be subject to examination by appropriate government authorities for 5 years from the expiration date and final payment under this Addendum or extension.  Refer to PA § 6.C.

Travel Expenses: Expenses for travel shall not be reimbursed unless specifically permitted under the duties of the Contractor. All travel must be approved in advance by the State. Approved expenditures made by the contractor for travel will be reimbursed at the current rate paid by the State and in accordance with Arkansas Travel Guidelines and Procedures. Refer to PA § 6.H.

Confidential Information: Under Arkansas law, the release of public records is governed by The Arkansas Freedom of Information Act found at Section 25-19-101 et. seq. of the Arkansas Statutes. Refer to PA § 6.J.

Shipping and Delivery Information: Shipping terms are FOB Destination, freight pre-paid, for the standard shipping time intervals. Expedited shipping and/or a special delivery request that are non-standard delivery will result in additional charges to the Purchasing Entity. Refer to MA, Att A, §14.

Limited Fulfillment Partner Professional Services: Subject to Contractor's approval and the certifications held by its Fulfillment Partner, Fulfillment Partner can offer and provide limited Fulfillment Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, §2.2-3.

Services: Reseller shall not provide value-added services unless it meets the following criteria: The value-added service is of no cost to the purchasing entity; or the value-added service is linked to items the entity has purchased through a current or past transaction, such as maintenance services related to Cisco Products provided, partner services for the installation and configuration of Cisco Products purchased. Refer to PA § 6.S.

Leasing: Leasing and alternative financing services by State Agencies shall not be authorized under this Participating Addendum. Political Subdivisions and other authorized purchasing entities should follow their own laws, rules, policies, and/or guidelines, etc. in regard to leasing and alternative financing services. Refer to PA §6.R.

Minimum Insurance Coverage: Refer to MA, §28.

Purchase Orders: The MA number #AR3227 and the Commonwealth’s Master Agreement number #SP-20-0051 4600048977 must appear on every PO placed under the PA. Refer to PA § 8.

The NVP Cisco Master Agreement #AR3227 is a "discount off list price" contract. Contract pricing is benchmarked to the approved NVP and/or Participating Entity Contract Price List as updated and posted on the Cisco and NVP contract webpages. Minimum contract discounts off the NVP Contract Price List have been established for eligible purchasers and is firm for the contract term. However, additional incremental discounts may be offered by Cisco Authorized Fulfillment Partners above and beyond the minimum, guaranteed discounts offered by Cisco.

Please refer to Attachment C ‐ Pricing Discounts and Value Added Services for further details on minimum contract discounts.

Hardware and Software (on premise) Discount: 35%

Cloud Services Discount: Email nvp-help@cisco.com for approval.

Service Packages (i.e., Maintenance, etc.) Discount: 10%

Training Discount: 0%

Non-SOW Cisco Services (i.e. Advanced, etc.) Discount: 0%

The hourly Value Added Service rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables.

For “Partner Services”, please contact the authorized fulfillment partners directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement #AR3227.

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement #AR3227 and each State's NVP Participating Addendum to be processed through our Authorized Fulfillment Partners.

Customers (Purchasing Entity) may select any of the Authorized Fulfillment Partners listed for your State.

Purchase Order Instructions

1. Select one of the Authorized Fulfillment Partners for this contract.
2. Issue the Purchase Order directly to the selected Authorized Fulfillment Partner.
3. Reference the NVP Cisco Master Agreement #AR3227 and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Fulfillment Partners will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Fulfillment Partners. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement #AR3227 and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement #AR3227 for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Fulfillment Partner who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement #AR3227, the Authorized Fulfillment Partners will work with you and Cisco on the matter.

Blanket POs are not allowed under the contract.

Additional or conflicting PO terms are not allowed under contract.

• NASPO ValuePoint Data Communications Master Agreement Documents
• Participating Addendum for Arkansas    (PDF - 1487.3 KB)

For question, inquiries or escalations related to this contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco AR Sales Contact:

• Staci Stagg 

Cisco AR Channels Contact:

• JD Leeds 

State of AR Contact:

• Tiffany Maddox 

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447