目录

简介

背景

如果RTMT不可访问或可用，如何从CUCM收集跟踪

简介

本文档介绍从CLI收集Cisco Unified Communication Manager(CUCM)日志的过程。

背景

有时，为了排查特定问题，您必须收集CUCM跟踪，而实时监控工具(RTMT)访问不起作用。

作者：Nenos Nicko，思科TAC工程师。

如果RTMT不可访问或可用，如何从CUCM收集跟踪

使用以下路径通过CUCM安全外壳(SSH)获取日志：

注意：如果CUCM根CLI登录收集了跟踪，则替换： file get activelog 与/var/log/active/.

注意：在收集日志之前，请确保外部SFTP服务器已配置且可访问。

条目

文件规范

程序日志

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

服务管理器

file get activelog platform/log/servm*.log

SNMP主代理

file get activelog platform/snmp/snmpdm/*.*

MIB2代理

file get activelog platform/snmp/mib2agt/*.*

主机资源代理

file get activelog platform/snmp/hostagt/*.*

系统应用程序代理

file get activelog platform/snmp/sappagt/*.*

事件查看器 — 应用日志

file get activelog syslog/CiscoSyslog*.*

事件查看器 — 系统日志

file get activelog syslog/messages.*

启动日志

file get activelog syslog/boot。*

安装和升级日志

文件get install *

SELinux日志

file get activelog platform/selinux_startup.log

file get activelog syslog/security-diagnostics.tar.gz

Cisco Tomcat日志

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager。*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory。*

file get activelog tomcat/logs/diagnostic-info.*

文件get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager。*

file get activelog tomcat/logs/diagnostic-threads。*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

Cisco Tomcat安全日志

file get activelog tomcat/logs/security/log4j/security*.*

IPT平台GUI日志

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT平台证书管理器日志

file get activelog platform/log/certMgmt*.log

IPT平台IPSecMgmt日志

file get activelog platform/log/ipsecMgmt*.log

IPT平台群集管理器日志

file get activelog platform/log/clustermgr*

IPT平台CLI日志

file get activelog platform/log/cli*.log

IPT平台CLI创建的报告

硬件：file get activelog platform/log/SystemReport-*.tgz

平台：文件get activelog platform/log/platformConfig-*.tar

SE Linux：文件get activelog syslog/security-diagnostics.tar.gz

IPT平台远程支持日志

file get activelog platform/log/getflag*

file get activelog platform/log/create*

file get activelog platform/log/remote*

file get activelog platform/log/display*

file get activelog platform/log/decoder*

IPT平台证书监控器日志

file get activelog platform/log/certm*.log

安装文件签名

file get activelog platform/log/authenticate*.*

Cisco Bulk Provisioning Service

file get activelog cm/trace/bps/log4j/bps.log

Cisco TAPS Service

Cisco CDR 代理

file get activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco CallManager SNMP Service

file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco UXL Web服务

file get activelog core/UXLService.*

Cisco CTIManager

file get activelog cm/trace/cti/sdl/SDL.txt

Cisco CDR Repository Manager

file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco AXL Web Service

file get activelog tomcat/logs/axl/log4j/axl.log

思科用户数据服务

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

自助调配IVR

文件获取activelog core/PnPLauncher。*

Cisco TAPS Service

file get activelog cm/trace/taps/log4j/taps.log

思科拨号号码分析器服务器

file get activelog cm/trace/dnaserver/sdi/dna.txt

Cisco Dialed Number Analyzer

file get activelog tomcat/logs/dna/Results

Cisco目录号码别名同步

file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

思科集群间查找服务

file get activelog cm/trace/ils/sdl/SDL。*

Cisco 许可证管理器

file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

file get activelog cm/trace/licensing/log4j/licenseclient*.log

file get activelog tomcat/logs/licensing/log4j/licenseloader*.log

思科位置带宽管理器

file get activelog cm/trace/lbm/sdl/SDL。*

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice.log

Cisco目录号码别名查找

file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

Cisco CallManager

SDL:file get activelog cm/trace/ccm/sdl/SDL。*

CallLog:file get activelog cm/trace/ccm/calllogs/calllogs_.txt

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco CAR 调度程序

file get activelog cm/trace/carsch/log4j/carsch.log

Cisco Extended Functions

file get activelog cm/trace/cef/sdi/cef.txt

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car.log

思科信任验证服务

file get activelog cm/trace/tvs/sdi/tvs.txt

Cisco CallManager Cisco IP 电话服务

file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

file get activelog tomcat/logs/webdialer/log4j/webdialer.log

file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco Unified 移动语音访问服务

file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco IP 语音媒体流应用

file get activelog cm/trace/cms/sdi/cms.txt

SOAP — 诊断门户数据库服务

file get activelog tomcat/logs/dp/log4j/dp.log

Cisco TFTP

SDL:file get activelog cm/trace/ctftp/sdl/*

SDI:file get activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CTL Provider

file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco 证书权限代理功能

file get activelog cm/trace/capf/sdi/capf.txt

思科审核事件服务

file get activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Messaging 接口

file get activelog cm/trace/cmi/sdl

file get activelog cm/trace/cmi/sdi/csumi.txt

思科E911服务

file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

Cisco WebDialerRedirector Web服务

file get activelog tomcat/logs/redirector/log4j/redirector.log

Cisco AMC Service

file get activelog cm/trace/amc/log4j/amc.log

思科SOAPMessage服务

file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco CCM DBL Web Library

file get activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter警报报告

file get activelog cm/report/rtmtreporter/AlertRep/

思科AMC服务设备日志

file get activelog cm/log/amc/DeviceLog/

Cisco CCMRealm Web Service

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco Cisco 日志分区监控工具

file get activelog cm/trace/lpm/sdi/lpm.txt

Cisco RIS 数据收集器

file get activelog cm/trace/ris/sdi/ris.txt

思科核心文件恢复工具

file get activelog cm/trace/cfrt/cfrt.txt

Cisco 数据库层监控器

file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt

file get activelog cm/trace/dbl/sdi/.csv

Cisco Tomcat统计信息Servlet

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

思科AMC服务呼叫日志

file get activelog cm/log/amc/CallLog/

思科RIS数据收集器性能监控日志

file get activelog cm/log/ris/csv/PerfMon.csv

思科CDP

file get activelog cm/trace/cdp/sdi/cdpd.txt

思科外部呼叫控制服务

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

思科音频翻译器应用

file get activelog cm/trace/cms/sdi/at.txt

思科系统日志代理

file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync.log

思科AMC服务服务器日志

file get activelog cm/log/amc/ServerLog/

Cisco Serviceability Reporter设备报告

file get activelog cm/report/rtmtreporter/DeviceRep/

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap.log

Cisco GRT 通信 Web 服务

file get activelog tomcat/logs/grt/log4j/grt.log

思科RisBean库

file get activelog tomcat/logs/risbean/log4j/risbean.log

思科中止事务假脱机处理

文件get activelog cm/log/informix/ats/*.*

Cisco Unified 报告 Web 服务

file get activelog tomcat/logs/cucreports/log4j/cucreports.log

思科AMC服务PPRLog

file get activelog cm/log/amc/PPRLog/

思科证书更改通知服务

file get activelog platform/log/certCN.log

Cisco CCMAdmin Web Service

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco Serviceability Reporter服务报告

file get activelog cm/report/rtmtreporter/ServiceRep/

Cisco数据库Cli输出

file get activelog cm/trace/dbl/*.tar

file get activelog cm/trace/dbl/*.csv

file get activelog cm/trace/dbl/*.out

Cisco Serviceability Reporter PRReport

file get activelog cm/report/rtmtreporter/PerformanceRep/

Cisco Trace Collection Service

file get activelog cm/trace/tct/log4j/tct.log

思科被叫方跟踪

file get activelog cm/trace/ccm/dntrace/dntrace_.txt

思科DRF主

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

Cisco 通用用户界面

file get activelog tomcat/logs/cui/log4j/cui.log

Cisco Informix数据库服务

file get activelog cm/log/informix/shmem*

file get activelog cm/log/informix/*.log

file get activelog cm/log/informix/*.gz

file get activelog cm/log/informix/af*

思科数据库安装服务

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb*.log

file get activelog cm/trace/dbl/sdi/installdb*.log.err

file get activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco CCMUser Web服务

file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

思科数据库通知服务

file get activelog cm/trace/dbl/sdi/dbnotify*

思科统一操作系统平台API

file get activelog tomcat/logs/platform-api/log4j/platform-api.log

思科证书更改通知

file get activelog platform/log/certCN.log

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Unified OS Admin Web Service

file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco DRF Local

file get activelog platform/drf/trace/drfLA.log

Cisco Log4jinit Servlet

file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

思科数据库库跟踪

file get activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

file get activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco CCMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Database Replicator跟踪

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

MIB2代理

file get activelog core/mib2agt.*

SNMP主代理

file get activelog platform/snmp/snmpdm/*.*

思科SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log