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CFGNA - Groupe de recherche - Affecter CFB lors de l'utilisation d'une option de sonnerie simultanée

Lorsque vous configurez le renvoi d'appels pour un groupe de recherche, vous devez utiliser CFB au lieu de CFGNA lors de l'utilisation du type de recherche simultanée. Voici une explication :

Voici un exemple avec deux agents affectés à un centre d'appels :

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |

localHost40149832

Trying agent: 101

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-CG6109080 |

localHost40149832

Trying agent: 102

Les deux agents ne sont pas enregistrés en cas de panne locale (par exemple) :

2010.05.13 17:30:10:276 GMT+00:00 | Info | CallP | SIP Endpoint | 14105526501x102 | 90103-G6109080 |

localHost40149837:0

Transforming Event: com.broadsoft.events.iwp.ConnectRequestEvent

{CHCallManager.localHost40149837,SipEndpoint.localHost40149837:0}

2010.05.13 17:30:10:276 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x101 | 90103-G6109080 |

localHost40149835:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created

Thread \"Call Half Input Adapter 1\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3:

com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans

former.java:246)

4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)

5:

com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)

6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)

7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)

8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)

9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)

10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

13: java.lang.Thread.run(Thread.java:619)

et

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | SIP Endpoint | +14439510409 | PSTN | localHost40149830:0

Transforming Event: com.broadsoft.events.sip.Sip100InfoEvent

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x102 | 90103-G6109080 |

localHost40149837:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created

Thread \"Call Half Input Adapter 2\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3:

com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans

former.java:246)

4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)

5:

com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)

6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)

7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)

8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)

9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)

10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

13: java.lang.Thread.run(Thread.java:619)

Le résultat est une cause de libération de BUSY :

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Service | +14439510409 | 90103-G6109080 | localHost40149832

ReleaseWithCauseEvent (cause=BUSY) created

Thread \"Call Half Input Adapter 0\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.huntExhausted(HuntGroupServiceInstance.java:547)

4: com.broadsoft.services.huntgroup.StateEngine.huntExhausted(StateEngine.java:688)

5: com.broadsoft.services.huntgroup.SimultaneousStateEngine.allAgentsFailed(SimultaneousStateEngine.java:532)

6: com.broadsoft.services.huntgroup.SimultaneousStateEngine.processHuntingState(SimultaneousStateEngine.java:214)

7: com.broadsoft.services.huntgroup.SimultaneousStateEngine.runEngine(SimultaneousStateEngine.java:71)

8: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.processEvent(HuntGroupServiceInstance.java:260)

9: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.routeToServiceInstance(ReleaseWithCauseEvent.java:479)

10: com.broadsoft.apm.asservicemanagement.ASServiceBus.routeEvent(ASServiceBus.java:251)

11: com.broadsoft.apm.callp.CHCallManager.processEvent(CHCallManager.java:1346)

12: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1416)

13: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

14: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

15: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

16: java.lang.Thread.run(Thread.java:619)

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | Timer

Accounting timer stopped - localHost40149839, AUDIT, id=2822790

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |

localHost40149832

CFGNA External Timer Cancelled

Il est donc normal que vous receviez un :

2010.05.13 17:30:10:278 GMT+00:00 | Info | Sip | +15856272112 | localHost40149831:0

udp 420 Bytes OUT to 192.168.215.5:5060

SIP/2.0 600 Busy everywhere

Via:SIP/2.0/UDP 192.168.215.5;branch=z9hG4bKBroadWorks.1q6vn6u-192.168.215.5V5060-0-157003504-699484156-1273771810271-

From:\"ENGINEERING T20\"

;tag=699484156-1273771810271-

To:

;tag=1041404320-1273771810275

Call-ID:BW173010271130510705568600@192.168.215.5

CSeq:157003504 INVITE

Content-Length:0

Comme la cause de la libération est OCCUPÉE, la situation exige que la BFC soit affectée au HG.  CFGNA ne démarrera que si un ou plusieurs périphériques reçoivent un INVITE. Comme aucun utilisateur n'est connecté au centre d'appels, aucun utilisateur n'est invité.