Introduction to Collaboration Systems Release
As part of our standard methodology for each Cisco Collaboration Systems Release, we:
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Perform system-wide testing of Cisco Collaboration products to supplement the product-level testing performed on each collaboration product.
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Recommend compatible software releases that were verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual applications or products.
For software compatibility data, see the Cisco Collaboration Systems Release Compatibility Matrix.
Note
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads.
This document focuses on the Collaboration components tested as part of the Cisco Collaboration Systems Release. For information focused on Contact Center components that were tested as part of Cisco Collaboration Systems Release, see: Release Notes for Contact Center: Cisco Collaboration Systems Release at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-system/products-release-notes-list.html
This document provides release notes details based on the system-wide testing which includes the following types of components:
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Calling components, such as Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Emergency Responder, Cisco Unifed Attendant Console, Cisco Paging Server, Cisco Business Edition, Cisco Unified Communications Manager Express, and Cisco Unified Survivable Remote Site Telephony.
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Messaging components such as Cisco Unified Communications Manager IM and Presence Service and Cisco Webex.
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Voicemail components, such as Cisco Unity Connection.
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Enterprise Edge components, such as Cisco Expressway Series, Cisco Unified Border Element and Cisco Unified SIP Proxy.
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Conferencing components, such as Cisco Meeting Server, Cisco Meeting App, Cisco Meeting Management, Cisco TelePresence Management Suite, Cisco TelePresence Management Suite Provisioning Extension, and Cisco TelePresence Management Suite Extension for Microsoft Exchange, Cisco Webex, Cisco Webex Meetings for Cisco Collaboration Meeting Rooms (CMR) Cloud, Cisco Webex Meetings Server, Cisco Webex Meetings, and Cloud Webex Edge Video Mesh..
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Endpoint components, such as Cisco IP Phone Series, Cisco Webex Desk Series, Cisco Webex Room Series, Cisco Webex app, Cisco TelePresence IX5000, Cisco Jabber, Cisco Jabber Softphone for VDI, and Cisco Headset Series.
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Service Management components, such as Cisco Prime Collaboration.
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Communication Gateway components, such as Cisco Integrated Services Routers (ISR), Cisco 1000 Series Aggregation Servics Routers, and Cisco VG Series Analog Voice Gateways.
Tested Functionality
System-wide testing was done for features and upgrade paths.
Feature Testing
The following Release 14 Solution features were tested:
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SIP OAuth Mode Support for Cisco IP Phone 7800 and 8800 Series—SIP OAuth Mode support is extended to include secure SIP line registrations for Cisco IP Phone 7800 and 8800 Series enterprise phones. This feature enhances the security for these phones while simplifying the process of securing your system.
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UDS Bulk Search by Email for Cisco Jabber—Cisco Jabber clients can now send batch requests using the email attribute. This feture prevents high CPU usage by UDS and Cisco Tomcat services.
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Mobile and Remote Access Registration Failover—This feature provides automatic registraton failover for Cisco Jabber clients over Mobile and Remote Access. This feature provide faster failover times with dynamic route updates to handle any server failures.
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Wi-Fi to LTE for Webex App—Cisco Webex users can now switch between Wi-Fi and LTE networks seamlessly wihtout dropping the connection. This feature adds flexibility and support for Webex users while roaming between networks.
This feature is supported on both Cisco Webex Mobile and Desktop versions.
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AV1 Codec Support for Webex Video Endpoints—The AV1 video codec is now supported for various Cisco Webex video endpoints, including the Cisco Webex Desk Pro, Cisco Webex Codec Pro, and Cisco Webex Room Panorama systems. AV1 provides improved compression rates compared to H.264 while matching the user experience.
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Jabber Zero Downtime—Enhancements for IM and Presence Service upgrades reduce the amount of downtime for Cisco Jabber clients to nearly zero. During upgrades, clients maintain a soft connection to a primary and backup node providing high availability even during upgrades.
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Deskphone Presence to Webex App—The user presence that the Webex app advertises now includes deskphone presence from any deskphones the user owns that are registered to Csico Unified Communications Manager.
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Cisco Jabber Push Notifications—The latest Push Notifications features and support were tested for iOS and Android devices.
Upgrade Paths
The system-wide functionality testing included verifying upgrade paths across various product components for a single stage upgrade from Cisco Collaboration Systems Release 12.8 to Cisco Collaboration Systems Release 14.
For a list of versions that are compatible with this release of Cisco Collaboration Systems, see the Cisco Collaboration Systems Compatibility Matrix.
New and Changed Features
For details about what features are included with Cisco Collaboration Systems Release 14, see the Cisco Collaboration Systems Release 14.
For details about new and changed collaboration product features, access individual product release notes from Product Components
System Requirements
This section provides information about system requirements for this Cisco Collaboration Systems Release.
End-of-Sale Components
Product Components that are End of Sale
As of March 31, 2021, the following product components are End-of-Sale (EOS), but are still supported. Refer to the corresponding link for up to date information.
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Cisco TelePresence Video Communication Server, End of Sale and End of Life Notices
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Cisco TelePresence Service on Multiparty Media 820, End of Sale and End of Life Notices
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Cisco TelePresence MCU 5300 Series, End-of-Sale and End-of-Life Notices
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Cisco TelePresence MCU MSE 8510, End of Sale and End-of-Life Notices
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Cisco Webex Meetings Server, End of Life and End of Sale Notices
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Cisco TelePresence Management Suite Provisioning Extension, End of Life and End of Sale Notices,
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Cisco TelePresence IX5000 Series, End of Life and End of Sale Notices
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Cisco TelePresence MX700D, MX800S, 800D, End of Life and End of Sale Notices
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Cisco TelePresence MX300G2, End of Life and End of Sale Noticices
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Cisco TelePresence MX200G2, End of Life and End of Sale Notices
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Cisco TelePresence SX10, SX20, SX80, End of Life and End of Sale Notices
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Cisco TelePresence Touch 10, End of Life and End of Sale Notices
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Cisco Webex Touch 10, End of Life and End of Sale Notices
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Cisco TelePresence EX90, End-of-Sale and End-of-Life Notices
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Cisco DX70, End of Sale and End of Life Notices
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Cisco Webex DX80, End of Life and End of Sale Notices
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Cisco DX650, End-of-Sale and End-of-Life Notices
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Cisco Unified IP Phone 7945G, 7965G, 7975G Cisco Unified IP Phone Expansion Module 7916, , End-of-Sale and End-of-Life Notices
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Cisco Unifed IP Conference Phone 8831, End of Sale and End of Life Notices
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Cisco IP Phone 9951 and 9971. End of Life and End of Sale Notices
Note
The following phone models are End-of-Support as of March 31 2021: 3911, 3951, 6911, 6921, 6941, 6945, 6961, 7902G, 7905G, 7906G, 7911G, 7912G, 7915 7925G, 7925G-EX, 7926G, 7931G, 7936, 7937G, 7940G, 7941G, 7941G-GE, 7942G, 7960G, 7961G, 7961G-GE, 7962G, 7970G, 7971G-GE, 7985G, 8941, 8945, 8961
Note
Many phone models are deprecated in Cisco Unified Communications Manager Releases 11.5(x) and up. Deprecated phone models will not work in the Unified Communications Manager for which they are deprecated. For information on which phone models are deprecated, and as of which release, see the Deprecated Phone Models notice.
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Cisco IP Communicator, End of Life and End of Sale Notices
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Cisco Unity Express End-of-Sale and End-of-Life Notices
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Cisco ATA 190 Analog Telephone Adapter, End of Sale and End of Life Notices
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Cisco VG350 Analog Voice Gateways End-of-Sale and End-of-Life Notices
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Cisco 2900 Series Integrated Services Routers, End of Sale and End of Life Notices
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Cisco 3900 Series Integrated Services Routers, End of Life and End of Sale Notices
Note
The following gateway models are End-of-Support as of March 31, 2021: Cisco VG202 Analog Voice Gateway, Cisco VG204 Analog Voice Gateway, Cisco VG224 Analog Voice Gateway, Cisco VG248 48-PortAnalog Voice Gateway, Cisco 2800 Series Integrated Services Routers, Cisco 3800 Series Integrated Services Routers, Cisco ATA 187 Analog Telephony Adapter.
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.
The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements and a comprehensive list of announcements, see Products & Services End-of-Sale and End-of-Life Products.
Go to End-of-Life Policy for more information about the EOL policy.
Software Versions
Refer to the below links for information on which software versions are End of Sale for that product component:
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Cisco Unified Communications Manager, End of Life and End of Sale Notices
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Cisco Unified Communications Manager IM and Presence Service, End of Life and End of Sale Notices
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Cisco Business Edition 6000, End of Life and End of Sale Notices
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Cisco Business Edition 7000, End of Life and End of Sale Notices
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Cisco Emergency Responder, End of Life and End of Sale Notices
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Cisco Unified Attendant Console (Standard/Advanced), End of Life and End of Sale Notices
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Cisco Unified Communications Manager Express, End of Life and End of Sale Notices
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Cisco Unified Survivable Remote Site Telephony, End of Life and End of Sale Notices
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Cisco Expressway, End of Life and End of Sale Notices
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Cisco Unified Border Element, End of Life and End of Sale Notices
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Cisco Unity Connection, End of Life and End of Sale Notices
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Cisco Unity Express, End of Life and End of Sale Notices
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Cisco Meeting Server, End of Life and End of Sale Notices
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Cisco TelePresence Management Suite, End of Life and End of Sale Notices
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Cisco TelePresence Video Communications Server, End of Life and End of Sale Notices
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Cisco Webex Meetings, End of Life and End of Sale Notices
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Cisco Webex Meetings Server, End of Life and End of Sale Notices
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Cisco Jabber for Windows, End of Life and End of Sale Notices
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Cisco Jabber for Mac, End of Life and End of Sale Notices
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Cisco Jabber for iOS, End of Life and End of Sale Notices
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Cisco Jabber for Android, End of Life and End of Sale Notices
Cisco Jabber Softphone for VDI, End of Life and End of Sale Notices
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Cisco Prime Collaboration, End of Life and End of Sale Notices
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Cisco Unified SIP Proxy, End of Life and End of Sale Notices
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Cisco VG Series Gateways, End of Life and End of Sale Notices
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Cisco ATA 190 Series Analog Telephone Adapters, End of Life and End of Sale Notices
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Cisco ASR 1000 Series Aggregation Services Routers, End of Life and End of Sale Notices
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Cisco 2900 Series Integrated Services Routers, End of Life and End of Sale Notices
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Cisco 3900 Series Integrated Services Routers, End of Life and End of Sale Notices
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Cisco 4000 Series Integrated Services Routers, End of Life and End of Sale Notices
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Cisco IOS XE Software for Cisco 4000 Series Integrated Services Routers, End of Life and End of Sale Notices
Deployment Considerations
This section lists deployment considerations for Cisco Collaboration Systems Release. Cisco Collaboration Systems validation does not test every rebuild. Therefore, more regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
Note |
When deploying Cisco Collaboration Systems, consider the following.
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At the minimum, deploy the software release that is recommended in:
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For other software components, use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
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If the recommended release has been deferred to a subsequent release, use the subsequent release.
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Before deploying a release, examine the open caveats in the chosen release to determine if any affect your implementation. View open caveats through the Bug Search tool, which is located at:
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Deploy the chosen release in a lab environment that uses the same product components as your product components before moving to a production environment.
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If you want to deploy Cisco TelePresence Conductor, the product is now End of Software Maintenance:
Latest Software Upgrades
The following are links to the latest software upgrades for Cisco Collaboration Systems Release components.
To launch the Product Upgrade Tool, go to:
https://upgrad.cloudapps.cisco.com/upgrad/jsp/index.jsp
To download the latest software for all other components, go to:
Component Versions
For current Cisco Collaboration Systems Release compatible component versions, refer to the Cisco Collaboration Systems Compatibility Matrix.
Note |
Product-specific compatibility documents provide complete compatibility information between components. |
Note |
Not all Collaboration System product release versions may be available at the same time. For latest product version availability, see individual product support pages at, Support and Downloads. |
Note |
You can set up a virtualized environment by running collaboration applications on a virtual machine on a Unified Computing System (UCS). For more details, including UCS hardware information and third-party requirements, see: https://www.cisco.com/go/virtualized-collaboration |
Note |
Cisco Hosted Collaboration Solution (Cisco HCS) is a hosted solution that includes various Cisco Collaboration Systems release components. For more information about Cisco HCS, see: Cisco Hosted Collaboration Solution and Cisco HCS Product Support. |
Related Documentation
Product Components
For documentation that covers the product components that make up a Cisco Collaboration Systems Release, refer to the below table. For each product component, the table provides links to:
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Product Overview pages, from which you can access general product information such as product data sheets and additional marketing material.
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Documentation pages, from which you can access technical documentation such as release notes, design, installation, configuration, and troubleshooting guides.
Note |
For details about which product versions are recommended for this Collaboration Systems Release, see Cisco Collaboration Systems Release Compatibility Matrix at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix.html. |
Component |
Links |
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Calling |
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Cisco Unified Communications Manager |
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Cisco Webex Calling |
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Cisco Business Edition 6000 |
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Cisco Business Edition 7000 |
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Cisco Emergency Responder |
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Cisco Paging Server |
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Cisco Unified Attendant Console Standard |
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Cisco Unified Attendant Console Advanced |
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Cisco Unified Communications Manager Express |
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Cisco Unified Survivable Remote Site Telephony |
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Voicemail |
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Cisco Unity Connection |
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Cisco Unity Express |
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Messaging |
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Cisco Unified Communications Manager IM & Presence Service |
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Cisco Webex |
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Enterprise Edge |
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Cisco Expressway Series |
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Cisco Unified Border Element |
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Cisco Unified SIP Proxy |
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Meetings |
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Cisco Meeting Server |
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Cisco Meeting App |
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Cisco Meeting Management |
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Cisco Webex Meetings |
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Cisco Webex Meetings Server |
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Cisco TelePresence Management Suite |
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Cisco TelePresence Management Suite Provisioning Extension |
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Cisco TelePresence Management Suite Extension for Microsoft Exchange |
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Cisco TelePresence Server on Virtual Machine (EOS) |
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Cisco TelePresence Server on Multiparty Media 820 (EOS) |
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Cisco TelePresence Conductor (EOS) |
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Cisco TelePresence MCU 5300 Series (EOS) |
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Cisco Collaboration Meeting Rooms (CMR) Cloud |
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Cisco Collaboration Meeting Rooms (CMR) Hybrid |
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Cisco TelePresence Video Communication Server |
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Endpoints |
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Cisco Headset 500 Series |
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Cisco Headset 700 Series |
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Cisco Webex Board Series |
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Cisco Webex Desk Series |
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Cisco Webex Room Phone |
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Cisco Webex Room Series |
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Cisco Webex Share |
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Cisco TelePresence System EX Series (EOS) |
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Cisco TelePresence System 500-32 (EOS) |
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Cisco TelePresence System 500-37 (EOS) |
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Cisco TelePresence IX5000 |
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Cisco TelePresence MX Series |
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Cisco TelePresence SX Series |
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Cisco TelePresence System 1100 (EOS) |
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Cisco TelePresence Integrator C Series (EOS) |
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Cisco TelePresence Precision 60 Camera |
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Cisco IP Phone 7800 Series |
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Cisco IP Phone 8800 Series |
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Cisco Jabber for Android |
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Cisco Jabber iPhone and iPad |
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Cisco Jabber for Mac |
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Cisco Jabber for Windows |
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Cisco Webex app |
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Service Management |
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Cisco Prime Collaboration (Provisioning, Assurance) |
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Cisco Prime Collaboration (Deployment) |
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Cisco Webex Cloud-Connected UC |
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Cisco Directory Connector |
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Communication Gateways |
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Cisco IOS 15 M&T |
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Cisco IOS XE 17 |
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Cisco ATA 180 Series Analog Telephone Adapters |
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Cisco ATA 190 Series Analog Telephone Adapters |
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Cisco VG Series Gateways |
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Cisco ASR 1000 Routers |
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Cisco 2900 Series Integrated Services Routers (EOS) |
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Cisco 3900 Series Integrated Services Routers |
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Cisco 4000 Series Integrated Services Routers |
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Cisco Catalyst 8300 Edge Series Platform |
Managed Services Documentation
For information about managed services of certain products, refer to the product support documentation. For example, see the Managed Services Guide for Cisco Unified Communications Manager, Release 14 at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html.
Limitations and Restrictions
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Search tool to find caveats of any severity for any release. Access Bug Search at: https://bst.cloudapps.cisco.com/bugsearch/.
We offer a Cisco Notification Service that allows you to set up one or more profiles. These profiles enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: https://www.cisco.com/cisco/support/notifications.html.
Important Notes
This section includes important notes related to the testing of this Cisco Collaboration Systems Release.
MRA Phones Require Activation Code Onboarding
As of Release 14, if you are onboarding supported Cisco IP Phone 78xx Series and 88xx Series phones for Mobile and Remote Access, the phones switch to MRA mode only if the Allow Activation Code via MRA check box is checked within the Phone Configuration window of Cisco Unified Communications Manager. Using this approach, you must configure Activation Code onboarding for MRA phones. In addition, the MRA phone user must enter the correct activation code in order to activate and use the phone.
For details on configuring Activation Code Onboarding, see the "Device Onboarding via Activation Codes" chapter of the Feature Configuration Guide for Cisco Unified Communications Manager.
Open Caveats
The following table contains a list of open caveats with Cisco Collaboration Systems Release 14.
Caveat |
Description |
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TLS SIP Trunk Out of Service due to race condition caused by multiple Reset/Restarts |
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Phone stops trying registration, see two 'downd' process alive |
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Conference participants except the host are not listed in conflist |
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Subscriber Upgrade is stuck in databaseInstall when performing a standard Install/Upgr |
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Exception in AXL APIs - 'The cursor has been previously released and is unavailable' |
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CCM process cores due to memory exhaustion caused by sip device Alarm UC_CALLMANAGER-6-StationAlarm |
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Use download credentials and software location from Publisher (yes/no), does not give Error message |
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Failed to generate Multi-Server (SAN) CSR with different OSAdmin password for nodes in the cluster |
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IP Phone 7800 display is stuck in activation code screen when onboarded on-prem with mramode |
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DB-Replication failed to complete after L2 upgrade, tables out-of-sync/DB Active-Dropp |
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Restore on CUSP 10.2.1 is failing |
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ISR4461 Cored under load during SRTP packet processing in DP |
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Failed to enable remote_account on UCM subscriber node after L2 upgrade |
Troubleshooting
For troubleshooting information, tips, and recommendations related to Cisco Collaboration Systems Releases, see individual product Troubleshooting Guides located in Component Documentation.