Table Of Contents
Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.5(7)
Determining the ViewMail for Outlook Version
New and Changed Requirements and Support—Release 8.5(7)
Additional Languages for ViewMail for Outlook
New and Changed Functionality—Release 8.5(7)
Configuring the Shortcut Key For New Voice Messages
Installation and Upgrade Information
Task List for Installing ViewMail for Outlook 8.5 for the First Time
Task List for Upgrading to ViewMail for Outlook 8.5
Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature
Prerequisites for Using ViewMail for Outlook with IMAP
Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x
Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)
Downloading ViewMail for Outlook 8.5(7)
Customizing ViewMail for Outlook Setup
Installing or Upgrading to ViewMail for Outlook 8.5
Associating the Applicable Email Account with the Voicemail Server
Incompatibility with Exchange System Management Tools
Installing a New Version of Outlook Requires Uninstalling ViewMail First
Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail
Some Software on User Workstations Can Cause ViewMail to Fail
To Compose Voice Messages, Connection Server Must Be Available
ViewMail for Outlook 8.5(x) Limitations Regarding Secure Messages in Connection 8.0 and 7.x
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco ViewMail for Microsoft Outlook Release 8.5(7)
Revised April 2, 2012 (Originally published June 2, 2011)These release notes contain requirements, download, installation, and configuration instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, and caveat information for Cisco ViewMail for Microsoft Outlook Release 8.5(7).
ViewMail for Outlook 8.5(7) is available only from the Cisco Download Software website.
Note For full access to the Download Software website, you must be signed in to Cisco.com as a registered user.
Contents
•New and Changed Requirements and Support—Release 8.5(7)
•New and Changed Functionality—Release 8.5(7)
•Installation and Upgrade Information
•Obtaining Documentation and Submitting a Service Request
Introduction
Cisco ViewMail for Microsoft Outlook provides a visual interface with which users can send, listen to, and manage their Cisco Unity Connection voice messages from Outlook. ViewMail for Outlook also allows Cisco Unity users to listen to their voice messages from Outlook.
Users can be set up with ViewMail to access Cisco Unity voice messages in Exchange, or to access Connection voice messages by using IMAP or by using the single-inbox feature (synchronization of Connection and Microsoft Exchange mailboxes). Note the following considerations with ViewMail for Outlook:
Requirements
Revised July 12, 2011•The ViewMail for Outlook version must be supported with the version of Outlook that is installed and the operating system. See the applicable documentation:
–The "ViewMail (With Connection 8.5 and Connection in Cisco Unified CMBE 8.5)" section of Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.
–The "Cisco Unity with Exchange: Supported Software on Subscriber Workstations" section of Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cucclientmtx.html.
•The following software installed on the user workstation:
–Microsoft DirectX
–Microsoft .NET Framework 3.5
–Microsoft Visual C++ 2008 Redistributable Package
(If the software is not already installed, ViewMail for Outlook Setup installs it.)
•To install or upgrade ViewMail for Outlook, you must have local administrator rights on the user workstation.
•The user workstation must have at least 10 MB of hard-disk space available for ViewMail for Outlook. (If other required software is being installed,100 MB or more may be required.)
•Cisco Unity Connection versions 8.x and 7.x, and Cisco Unity versions 8.x and 7.x support ViewMail for Outlook version 8.5(6) and later.
•To use the telephone playback feature with Cisco Unity version 7.x, you must install Cisco Unity Voicemail Web Service (VMWS) on the Cisco Unity server.
See also the "Prerequisites" section of these release notes.
Compatibility Information
•For information on all qualified version combinations of ViewMail for Outlook, Cisco Unity Connection, and the software on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html. The document also contains the support policy for software on user workstations.
•For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html. (Localized versions of ViewMail for Outlook 8.5 are expected to be released in the February-March 2011 time frame.)
Determining the ViewMail for Outlook Version
To Determine the ViewMail for Outlook Version in Use from Outlook
In Outlook on the user workstation:
Outlook 2010On the ViewMail tab, select About Cisco ViewMail.
Outlook 2007 and 2003From the Help menu, select Cisco ViewMail for Outlook > About Cisco ViewMail.
Related Documentation
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.
Note The Quick Start Guide for Cisco ViewMail for Microsoft Outlook (Release 8.5 and Later) is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/quick_start/guide/85xcucqsgvmo.html.
New and Changed Requirements and Support—Release 8.5(7)
There are no new or changed requirements or support in this release.
Additional Languages for ViewMail for Outlook
Revised April 2, 2012No new languages were added with this release.
For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.
To download the required language pack, do the following procedure.
To Download the Required Language Pack
Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications download page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be signed in to Cisco.com as a registered user.
Step 2 In the tree control on the download page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection> Cisco Unity Connection Locale Installer and select Unity Connection Locale Installer-VMO 8.5.
Step 3 In the Latest Releases folder, select VMO 8.5.
Step 4 On the right side of the page, select Download Now for the required language pack, and follow the on-screen prompts to complete the download.
New and Changed Functionality—Release 8.5(7)
This section contains information about new and changed functionality in the 8.5(7) release time frame only.
(For information on new and changed functionality in earlier versions of Cisco Unity Connection ViewMail for Microsoft Outlook, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.)
Configuring the Shortcut Key For New Voice Messages
In Cisco Unity Connection 8.5(6) and earlier versions, the users were able to open a new voice message using the default setting of Ctrl+Shift+M shortcut keys. With Cisco Unity Connection 8.5(7) release, the previous default setting of shortcut keys to open a new voice message has been removed, and now there are no shortcut keys assigned by default to this option.
To assign a shortcut key or combination of keys for opening a new voice message
Step 1 Open Microsoft Outlook.
Step 2 In Outlook, open the ViewMail Settings or Options dialog:
Outlook 2010On the ViewMail tab, select Settings.
Outlook 2007From the Tools menu, select Options, then the ViewMail tab.
Outlook 2003From the Tools menu, select Options, then the ViewMail tab.
Step 3 In the VoiceMail Hot Key field, press the required shortcut key combination. The event gets captured and displayed in the VoiceMail Hot Key field.
Step 4 Click Apply and Ok.
Step 5 Restart Outlook. The assigned shortcut keys get displayed in front of Voice Mail option under the File menu.
User can edit these settings anytime and apply the same by restarting Outlook.
Installation and Upgrade Information
•Task List for Installing ViewMail for Outlook 8.5 for the First Time
•Task List for Upgrading to ViewMail for Outlook 8.5
•Downloading ViewMail for Outlook 8.5(7)
•Customizing ViewMail for Outlook Setup
•Installing or Upgrading to ViewMail for Outlook 8.5
•Associating the Applicable Email Account with the Voicemail Server
Task List for Installing ViewMail for Outlook 8.5 for the First Time
Do the following tasks in the order listed for a new ViewMail for Outlook installation.
1. Confirm that ViewMail requirements and prerequisites have been met. See the "Requirements" section and the "Prerequisites" section.
2. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 8.5(7)" section.
3. Optional: Customize ViewMail for Outlook setup. See the "Customizing ViewMail for Outlook Setup" section.
4. Optional: Provide users with ViewMail for Outlook files for installation.
5. Install ViewMail for Outlook. Provide users with instructions, if applicable. See the "Installing or Upgrading to ViewMail for Outlook 8.5" section.
6. Link users' email accounts with the voicemail server:
a. Using the ViewMail for Outlook Initialization wizard: When they restart Outlook following ViewMail installation, the Initialization wizard prompts users for any required information that was not already prepopulated.
b. Using the ViewMail Options or Settings dialog: Enter the required information. Provide users with instructions, if applicable. See the "Associating the Applicable Email Account with the Voicemail Server" section.
Task List for Upgrading to ViewMail for Outlook 8.5
Note If you are upgrading from a ViewMail for Outlook version earlier than 8.5, see the "Task List for Installing ViewMail for Outlook 8.5 for the First Time" section instead. The older version is uninstalled automatically, and installing 8.5 is considered a new installation.
Do the following tasks in the order listed to upgrade an 8.5(x) version of ViewMail for Outlook to a later version.
1. Confirm that ViewMail requirements and prerequisites have been met. See the "Requirements" section and the "Prerequisites" section.
2. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 8.5(7)" section.
3. Optional: Customize ViewMail for Outlook setup for the upgrade, if applicable. See the "Customizing ViewMail for Outlook Setup" section.
4. Optional: Provide users with ViewMail for Outlook files for the upgrade.
5. Upgrade ViewMail for Outlook. Provide users with instructions, if applicable. See the "Installing or Upgrading to ViewMail for Outlook 8.5" section.
Note Existing email account and ViewMail for Outlook settings remain unchanged during an upgrade.
Prerequisites
•Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature
•Prerequisites for Using ViewMail for Outlook with IMAP
•Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x
•Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)
Prerequisites for Using ViewMail for Outlook with the Single-Inbox Feature
For ViewMail for Outlook users who will access Connection voice messages by using synchronized Connection and Microsoft Exchange mailboxes (single inbox), confirm that the following prerequisites have been met:
•The single-inbox feature is enabled.
(See the Unified Messaging Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx.html.)
•An Exchange email account in Outlook points to each user's Exchange mailbox.
Prerequisites for Using ViewMail for Outlook with IMAP
For ViewMail for Outlook users who will access Connection voice messages by using IMAP, confirm that the following prerequisites have been met:
•Users' corporate email addresses are configured as SMTP proxy addresses.
(See the "SMTP Proxy Addresses in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.)
•Users are associated with a class of service enabled for accessing voice messages by using an IMAP client.
(See the "IMAP Client Access to Voice Messages in Cisco Unity Connection 8.x" section in the "Setting Up Features and Functionality That Are Controlled by Class of Service in Cisco Unity Connection 8.x" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.)
•The Connection server is configured to allow SMTP connections from IMAP clients.
(See the "Configuring the Cisco Unity Connection Server for IMAP Client Access and Authentication" section under "Procedures for Configuring IMAP Access in Cisco Unity Connection 8.x" in the "Configuring IMAP Settings in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.)
•If Transport Layer Security for untrusted IP addresses is configured to be required or optional: The Connection server is configured to provide a secure IMAP connection.
(See the "Securing Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access to Cisco Unity Connection 8.x" section in the "Configuring SSL in Cisco Unity Connection 8.x" chapter of the System Administration Guide for Cisco Unity Connection.)
•An IMAP email account is configured in Outlook for each ViewMail for Outlook user.
(See the "Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)" section of these release notes.)
Prerequisites for Using
Prerequisite for Using ViewMail for Outlook with Cisco Unity 8.x or 7.x
For ViewMail for Outlook users who will access Cisco Unity voice messages, confirm that an Exchange email account in Outlook 2010 points to each user's Exchange mailbox.
Creating and Configuring an Account in Outlook to Access Voice Messages (IMAP Users Only)
Do the applicable procedure—depending on the Outlook version—for ViewMail for Outlook users who will access Connection voice messages by using IMAP:
•To Create and Configure an Account in Outlook 2010 to Access Voice Messages (IMAP Users)
•To Create and Configure an Account in Outlook 2007 to Access Voice Messages (IMAP Users)
•To Create and Configure an Account in Outlook 2003 to Access Voice Messages (IMAP Users)
To Create and Configure an Account in Outlook 2010 to Access Voice Messages (IMAP Users)
Step 1 Start Outlook.
Step 2 On the File tab, select Info, then Add Account.
Step 3 Confirm that Email Account (the default) is selected, then enter user information:
a. In the Your Name field, enter a display name for the account. This typically is the full name of the user.
b. In the Email Address field, enter the Connection SMTP address of the user.
The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:
<username>@<SMTP domain name of the Connection server or cluster>
c. In the Password field, enter the user's Cisco PCA password (also known as the web application password).
d. In the Retype Password field, enter the Cisco PCA password again.
Step 4 Select Next.
Step 5 If you see the "Problem Connecting to Server" message about an unavailable encrypted connection: Select Next to use an unencrypted connection.
Step 6 When the email-account configuration is complete, select Finish.
To Create and Configure an Account in Outlook 2007 to Access Voice Messages (IMAP Users)
Step 1 Start Outlook.
Step 2 From the Outlook Tools menu, select Account Settings.
Step 3 In the Account Settings dialog, on the Email tab, select New.
Step 4 In the Add New Email Account wizard, select Microsoft Exchange, POP3, IMAP or HTTP as the email service, then select Next.
Step 5 Enter user information:
a. In the Your Name field, enter a display name for the account. This typically is the full name of the user.
b. In the Email Address field, enter the Connection SMTP address of the user.
The address is available in the SMTP Address field on the User Basics page in Connection Administration, and typically uses the following format:
<username>@<SMTP domain name of the Connection server or cluster>
c. In the Password field, enter the user's Cisco PCA password (also known as the web application password).
d. In the Retype Password field, enter the Cisco PCA password again.
Step 6 Select Next.
Step 7 If you see the Problem Connecting to Server message about an unavailable encrypted connection: Select Next to use an unencrypted connection.
Step 8 When the email-account configuration is complete, select Finish.
To Create and Configure an Account in Outlook 2003 to Access Voice Messages (IMAP Users)
Step 1 Start Outlook.
Step 2 From the Outlook Tools menu, select Email Accounts.
Step 3 In the Email Accounts wizard, under Email, select Add a New Email Account, then select Next.
Step 4 Under Server Type, select IMAP as the email service, then select Next.
Step 5 On the Internet Email Settings (POP 3) dialog, enter the applicable information in the User, Server, and Logon sections, then select Next.
Step 6 When the email-account configuration is complete, select Finish.
Downloading ViewMail for Outlook 8.5(7)
Revised 02 April, 2012To Download ViewMail for Outlook 8.5(7)
Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications download page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be signed in to Cisco.com as a registered user.
Step 2 In the tree control on the download page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco ViewMail for Microsoft Outlook Version 8.5.
Step 3 In the Latest Releases folder, select VMO 8.5(7).
Step 4 On the right side of the page, select Download Now, and follow the on-screen prompts to complete the download.
Customizing ViewMail for Outlook Setup
The file AdminConfig.xml is available in the ViewMail for Outlook installation folder. Use the file to prepopulate user and voicemail server information when the ViewMail for Outlook installation or upgrade is being pushed out to users.
After entering information in AdminConfig.xml, leave the file in the ViewMail installation folder when you make it available to users.
Installing or Upgrading to ViewMail for Outlook 8.5
By default, ViewMail for Outlook files are installed in the directory C:\Program Files\Cisco Systems\ViewMail for Outlook. You can specify a different directory during the software installation.
Do the procedure in this section to install or upgrade ViewMail for Outlook on user workstations. You can also install ViewMail for multiple users who share a workstation.
To Install or Upgrade to ViewMail for Outlook 8.5
Step 1 If Microsoft Outlook is running, exit the application.
Step 2 In the ViewMail folder, double-click the applicable file:
Step 3 Follow the on-screen prompts to complete the installation.
Step 4 Restart Outlook.
Associating the Applicable Email Account with the Voicemail Server
Note If you are upgrading ViewMail for Outlook from 8.5(x) to a later version, skip this task. Existing email account and ViewMail settings remain unchanged during an upgrade.
You must link the applicable IMAP account or Exchange account with the voicemail server. This ensures that messages composed by using ViewMail for Outlook are sent to the voicemail server.
Do the following procedure on each user workstation.
To Associate an Email Account with a Voicemail Server
Step 1 In Outlook, open the ViewMail Settings or Options dialog:
Outlook 2010On the ViewMail tab, select Settings.
Outlook 2007From the Tools menu, select Options, then the ViewMail tab.
Outlook 2003From the Tools menu, select Options, then the ViewMail tab.
Step 2 Select Add, then select the account to associate with a voicemail server.
Step 3 Enter the applicable information in each field:
Step 4 Select Test Settings to verify the information that was entered.
Step 5 Select OK.
Limitations and Restrictions
•Incompatibility with Exchange System Management Tools
•Installing a New Version of Outlook Requires Uninstalling ViewMail First
•Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail
•Some Software on User Workstations Can Cause ViewMail to Fail
•To Compose Voice Messages, Connection Server Must Be Available
•ViewMail for Outlook 8.5(x) Limitations Regarding Secure Messages in Connection 8.0 and 7.x
Incompatibility with Exchange System Management Tools
ViewMail for Outlook version 8.5 does not work correctly when it is installed on a computer that also has Microsoft Exchange System Management Tools installed.
Installing a New Version of Outlook Requires Uninstalling ViewMail First
When installing a new version of Microsoft Outlook on user workstations, you must first uninstall ViewMail for Outlook. After you have installed Outlook, reinstall ViewMail.
Otherwise, ViewMail for Outlook will seem to be installed properly with the new version of Outlook, but it may not work.
Message Sensitivity Displays as Blank for Normal Sensitivity Messages Recorded in ViewMail
Users whose Outlook clients are configured to display the Sensitivity field in the message-list view may notice that messages recorded in ViewMail for Outlook with the Sensitivity set to Normal do not display any text in the Sensitivity field.
Messages recorded by using the Cisco Unity Connection phone interface (as well as email messages composed in Outlook) display "Normal" in the Sensitivity field.
Some Software on User Workstations Can Cause ViewMail to Fail
Some security and VPN software installed on user workstations may cause ViewMail for Outlook to fail. In particular, software that offers personal firewalls is problematic.
Exceptions may need to be added to the problematic software to allow ViewMail to work. Alternatively, you can set up ViewMail so that users can play messages with audio devices on their computers.
To Compose Voice Messages, Connection Server Must Be Available
In order to compose voice messages by using ViewMail for Outlook with Cisco Unity Connection 8.5, ViewMail must be able to contact the Connection server. If the server is not available, users will see the following message: "The requested action could not be performed because the voicemail server was not available."
In earlier ViewMail versions, voice messages could be recorded while the Connection server was unavailable and were sent when the server became available again.
ViewMail for Outlook 8.5(x) Limitations Regarding Secure Messages in Connection 8.0 and 7.x
In Connection versions 8.0 and 7.x, users cannot reply to, forward, or compose secure voice messages by using ViewMail for Outlook version 8.5(x).
Caveats
You can find the latest caveat information for Cisco Unity Connection ViewMail for Microsoft Outlook version 8.5 by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
Note To access Bug Toolkit, you must be signed in to Cisco.com as a registered user.
Release notes for all versions of ViewMail for Outlook are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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