Cisco ICS 7750 - Cisco IOS Release 12.2(4)YF

Table Of Contents

Release Notes for Cisco IOS Release 12.2(4)YF on the Cisco ICS 7750

Contents

System Requirements

Memory Requirements

Hardware Supported

Processor Cards

MRP and ASI Card Upgrades

Wide Area Network Interface Cards, Voice Interface Cards, and Voice WAN Interface Cards

SPE Card Support

Determining Your Software Release

Feature Set Tables

Important Notes

Networks with Cisco 2600 and Cisco 3600 Series Routers

Software Images on MRP and ASI Cards

Caveats

Related Documentation

Release-Specific Documents

Cisco ICS 7750 Documents

Documentation Set

Feature Modules

Feature Navigator

Cisco IOS Software Documentation Set

Documentation Modules

Release 12.2 Documentation Set

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Release Notes for Cisco IOS Release 12.2(4)YF on the Cisco ICS 7750

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April 15, 2002

These release notes describe features and functionality of Cisco IOS Release 12.2(4)YF that are supported on analog station interface (ASI) cards and multiservice route processor (MRP) cards in the Cisco Integrated Communications System (ICS) 7750.

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Caution Software upgrades for the Cisco ICS 7750 are delivered in packaged system software bundles that are distributed on Cisco.com and/or on CD-ROM. Each Cisco ICS 7750 system software bundle is certified with a specific Cisco IOS release. Appropriate consideration must be given to the other software in the bundle when installing Cisco IOS software in the Cisco ICS 7750. Contact your sales representative for ordering instructions.

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These release notes are updated as needed to describe new memory requirements, new features, new hardware support, software platform deferrals, microcode changes, related document changes, and any other important changes. Use these release notes with the Cross-Platform Release Notes for Cisco IOS 12.2T located on CCO and the Documentation CD-ROM.

Contents

These release notes discuss the following topics:

•System Requirements

•Important Notes

•Caveats

•Related Documentation

•Obtaining Documentation

•Obtaining Technical Assistance

System Requirements

This section describes the system requirements for Release 12.2(4)YF on the Cisco ICS 7750. It includes the following sections:

•Memory Requirements

•Hardware Supported

•Determining Your Software Release

•Feature Set Tables

Memory Requirements

Table 1 describes the memory requirements for the Cisco IOS feature sets supported by Cisco IOS Release 12.2(4)YF on ASI and MRP cards inside a Cisco ICS 7750 chassis.

Table 1 Available Software Images and Memory Requirements for ASI and MRP Cards 

Platform	Image Name	Image	Software Bundles 1	Required Flash Memory 2	Required DRAM Memory 3	Runs From
Cisco ICS 7750	IP/Voice Plus	ics7700-sv3y-mz	S77a-x.x.x	Not applicable	64 MB	RAM
	IP/FW/Voice Plus IPSec 56	ics7700-k8o3sv3y-mz	S77b-k8-x.x.x	Not applicable	64 MB	RAM
	IP/FW/Voice Plus IPSec 3DES	ics7700-k9o3sv3y-mz	S77c-k9-x.x.x	Not applicable	64 MB	RAM
	IP/IPX/AT/IBM/ Voice, Plus	ics7700-bnr2sv3y-mz	S77d-x.x.x	Not applicable	64 MB	RAM
	IP/IPX/AT/IBM/FW/ Voice, Plus IPSec 56	ics7700-bk8no3r2sv3y-mz	S77e-k8-x.x.x	Not applicable	64 MB	RAM
	IP/IPX/AT/IBM/FW/ Voice, Plus IPSec 3DES	ics7700-bk9no3r2sv3y-mz	S77f-k9-x.x.x	Not applicable	64 MB	RAM

1 In addition to the Cisco IOS software listed above, each software bundle contains the following software: Cisco IOS software for the system switch processor (SSP) card, ICS System Manager, ICS Core Software, and system alarm processor (SAP) software. The x.x.x in the system software bundle name represents the release number. For example, for release 2.4.0, the name of the bundle containing the IP/Voice Plus image would be S77a-2.4.0. 2 Flash memory is not used for the Cisco IOS image on a Cisco ICS 7750. A Cisco IOS compressed image resides on the system processing engine (SPE) card and is downloaded to the RAM of each ASI or MRP card before image decompression. 3 You can upgrade ASI or MRP card memory to 80 MB or 96 MB by installing a dual in-line memory module (DIMM) in the card DIMM slot. For memory upgrade instructions, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750.

Hardware Supported

Cisco IOS Release 12.2(4)YF supports ASIs and MRPs in a Cisco ICS 7750. See Table 2 for a description of the processor cards which are supported in the Cisco ICS 7750.

Processor Cards

Table 2 lists the processor cards in the Cisco ICS 7750.

Table 2 Cisco ICS 7750 Processor Cards

Card	Card Description	Port Description
System processing engine (SPE)	A single-board computer that runs system software applications such as ICS System Manager and Cisco CallManager.	•SPE 2001 : No front-panel ports. •SPE 310: Front-panel ports for video, keyboard, and universal serial bus (USB).
Multiservice route processor (MRP)	A voice-and-data-capable router that can carry voice traffic over an IP network and can link remote Ethernet LANs to central offices over WAN links. The multiservice route processor has two slots that support combinations of WAN interface cards (WICs), voice WAN interface cards (VWICs), and Voice interface cards (VICs). It also has two slots to support Packet Voice Data modules (PVDMs). Five versions of PVDMs are available.	Supports the data and voice interface port types listed in Table 5.
Analog station interface (ASI 81)	A voice-and-data-capable router that can carry voice traffic over an IP network and can link small-to- medium-size remote Ethernet LANs to central offices over WAN links (depending on the type of card installed in its WIC/VIC/VWIC slot) and can support connections to analog telephones, fax machines, and polycoms. It also has two PVDM slots.	•Eight FXS ports •One slot that supports the data and voice interface port types listed in Table 5
ASI 160	An analog gateway that supports connections to telephones, fax machines, and polycoms. It also has two PVDM slots.	Sixteen FXS ports
System alarm processor (SAP)	A module that monitors the status of the chassis, power supply modules, and fans, and feeds real-time data to the system processing engines. The SAP card delivers its data to the SPE running System Manager.	•Two COM ports •One console port
System switch processor (SSP)	An Ethernet switch that passes data between all system cards and to any other Ethernet switches connected to the system.	Two Ethernet 10/100 ports

1 System software release 2.1.0 or later is supported only on SPE 310s.

Table 3 lists the number of processor cards supported by a Cisco ICS 7750.

Table 3 Number of Cards Supported in a Cisco ICS 7750 Chassis

Card	Minimum Required	Maximum Allowed
SAP	1	1
SSP	1	1
MRP	0	5
ASI 81 or ASI 160	0	5
SPE 3101	1	5
200W power supply module	1	2

1 System software release 2.1.0 or later is supported only on SPE 310s.

MRP and ASI Card Upgrades

You can upgrade MRP and ASI cards as follows:

•Memory. MRP and ASI cards ship with 64 MB of dynamic RAM (DRAM). You can upgrade MRP and ASI card memory to 80 MB or 96 MB by installing a dual in-line memory module (DIMM) in the card DIMM slot.

•Voice and data processing power. VICs, VWICs, and FXS modules installed in MRP or ASI cards might require additional digital signal processors (DSPs) for processing heavier volumes of voice traffic. You can install Packet Voice/Data Modules (PVDMs) in one or both of the card PVDM slots to give MRP and ASI cards more processing power.

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Note See Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750 for instructions on how to upgrade ASI and MRP cards.

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Table 4 provides information about the modules that you can install in ASI and MRP cards

Table 4 Cisco ASI and MRP Card Replacement DIMMs and PVDMs 

Description	Cisco Part Number
16-MB SDRAM DIMM	MEM-MRP-16D=
32-MB SDRAM DIMM	MEM-MRP-32D=
4-channel packet voice/fax data DSP module	PVDM-256K-4=
8-channel packet voice/fax data DSP module	PVDM-256K-8=
12-channel packet voice/fax data DSP module	PVDM-256K-12=
16-channel packet voice/fax data DSP module	PVDM-256K-16=1
20-channel packet voice/fax data DSP module	PVDM-256K-20=

1 The PVDM-256K-16 is the recommended DSP module for ASI cards. Refer to the "PVDM Requirements" appendix in the Cisco ICS 7750 Hardware Installation Guide.

Wide Area Network Interface Cards, Voice Interface Cards, and Voice WAN Interface Cards

Table 5 lists the WICs, VICs, and VWICs that you can order in Cisco ICS 7750 MRP and ASI 81 cards. Refer to the Cisco ICS 7750 Software Configuration Guide and the ICS System Manager online help for configuration instructions.

Table 5 Supported WICs, VICs and VWICs 

Card Description	Abbreviated Name
1-port serial, asynchronous and synchronous (T1/E1)	WIC-1T
2-port serial, asynchronous and synchronous (T1/E1)	WIC-2T
2-port serial, low speed (up to 128 kbps), asynchronous and synchronous	WIC-2A/S
1-port ISDN1 BRI2 (S/T interface)	WIC-1B-ST
1-port ISDN BRI with integrated NT1 (U interface)	WIC-1B-U
1-port, four-wire 56-kbps CSU/DSU3	WIC-1DSU-56K4
1-port, T1/fractional T1 CSU/DSU	WIC-1DSU-T1
2-port FXS4 voice/fax interface card	VIC-2FXS
2-port FXO5 voice/fax interface card	VIC-2FXO
2-port FXO voice/fax interface card with battery reversal detection and caller ID support (for the United States)	VIC-2FXO-M1
2-port FXO voice/fax interface card with battery reversal detection and caller ID support (for Europe)	VIC-2FXO-M2
2-port FXO voice/fax interface card with battery reversal detection (for Australia)	VIC-2FXO-M3
2-port E&M6 voice/fax interface card	VIC-2E/M
2-port analog DID7 voice/fax interface card	VIC-2DID
4-port analog FXS/DID voice/fax interface card	VIC-4FXS/DID
2-port ISDN BRI voice/fax interface card (network and terminal side)	VIC-2BRI-NT/TE
1-port T1/fractional T1 multiflex trunk with CSU/DSU	VWIC-1MFT-T1
2-port T1/fractional T1 multiflex trunk with CSU/DSU	VWIC-2MFT-T1
1-port E1/fractional E1 multiflex trunk with CSU/DSU	VWIC-1MFT-E1
2-port E1/fractional E1 multiflex trunk with CSU/DSU	VWIC-2MFT-E1

1 ISDN = Integrated Services Digital Network 2 BRI = Basic Rate Interface 3 CSU/DSU = channel services unit/data services unit 4 FXS = Foreign Exchange Station 5 FXO = Foreign Exchange Office 6 E&M = Ear and Mouth 7 DID = Direct Inward Dial

SPE Card Support

Release 2.1.0 or later is supported only on SPE 310s. The SPE 310 offers a keyboard port, a video port, and two universal serial bus (USB) ports supporting standard USB devices such as mice, keyboards, and CD-ROM drives.

The SPE 310 also features a 700-MHz Pentium III processor, a 20.4-GB hard disk drive, and 512 MB of onboard memory. You can upgrade SPE 310 memory to a maximum of 1536 MB by installing 256-MB or 512-MB dual in-line memory modules (DIMMs) in one or both of the SPE card DIMM slots.

For instructions on how to upgrade the memory on SPE 310 cards, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750.

Determining Your Software Release

Complete the following steps to determine the Cisco IOS software version running on Cisco ICS 7750 ASI, MRP, or SSP cards:

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Step 1 On a PC, choose Start > Run.

Step 2 Enter the following command to open a Telnet session, where IP address is the IP address of the card that you wish to verify:

telnet IP address

Step 3 Enter your login password.

Step 4 Enter the show version command:

card> show version

The following is some of the output that is displayed after entering the command show version on an ASI or MRP card:

router> show version

Cisco Internetwork Operating System Software 

IOS (tm) ICS7750 Software (ics7700-sv3y-mz), Version 12.2(4)YF, RELEASE SOFTWARE 

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Additional output lines from the show version command include information such as the processor revision numbers, amount of available memory, hardware IDs, and partition information.

Feature Set Tables

The Cisco IOS software is packaged in feature sets consisting of software images—depending on the platform. Each feature set contains a specific set of Cisco IOS features. Release 12.2(4)YF supports the same feature sets as Releases 12.2 and 12.2T, but Release 12.2(4)YF can include new features supported by the Cisco ICS 7750 platform. Table 6 lists the feature sets supported by the Cisco ICS 7750.

Table 6 Feature Sets Supported by the Cisco ICS 7750 

Image Name	Feature Set Matrix Terms	Software Image
Cisco ICS 7750 IOS IP, Voice, Plus	IP/Voice Plus	ics7700-sv3y-mz
Cisco ICS 7750 IOS IP, FW, Voice, Plus, IPSec 56	IP/FW/Voice Plus IPSec 56	ics7700-k8o3sv3y-mz
Cisco ICS 7750 IOS IP, FW, Voice, Plus, IPSec, 3DES	IP/FW/Voice Plus IPSec 3DES	ics7700-k9o3sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, Voice, Plus	IP/IPX/AT/IBM/Voice Plus	ics7700-bnr2sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, FW, Voice, Plus, IPSec 56	IP/IPX/AT/IBM/FW/ Voice Plus IPSec 56	ics7700-bk8no3r2sv3y-mz
Cisco ICS 7750 IOS IP, IPX, AT, IBM, FW, Voice, Plus, IPSec, 3DES	IP/IPX/AT/IBM/FW/ Voice Plus IPSec 3DES	ics7700-bk9no3r2sv3y-mz

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Note For additional information about feature support for this Cisco IOS release, use the Feature Navigator. See the "Feature Navigator" section for additional information.

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Important Notes

The following sections contain important notes about Cisco IOS-related issues that can apply to the Cisco ICS 7750.

Networks with Cisco 2600 and Cisco 3600 Series Routers

In a network environment that uses Cisco 2600 series routers, Cisco 3600 series routers, and Cisco ICS 7750s, to avoid intermittent call setup failures all platforms should run Cisco IOS Release 12.2(4)YF or later.

Software Images on MRP and ASI Cards

All of the MRP and ASI cards in a Cisco ICS 7750 must run the same Cisco IOS image.

Caveats

Caveats describe unexpected behavior or defects in Cisco IOS software releases. Severity 1 caveats are the most serious caveats, severity 2 caveats are less serious, and severity 3 caveats are the least serious of these three severity levels.

Caveats in Release 12.2 T are also in Release 12.2(4)YF. For information on caveats in Cisco IOS Release 12.2 T, refer to the Caveats for Cisco IOS Release 12.2 T document. For information on caveats in Cisco IOS Release 12.2, refer to the Caveats for Cisco IOS Release 12.2 document. These documents list severity 1 and 2 caveats, and are located on CCO and the Documentation CD.

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Note If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in toCisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. 

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Related Documentation

The following sections describe the documentation available for the Cisco ICS 7750. Typically, these documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Documentation is available as printed manuals or electronic documents, except for feature modules, which are available online on Cisco.com and the Documentation CD-ROM.

Use these release notes with the documents listed in the following sections:

•Release-Specific Documents

•Cisco ICS 7750 Documents

•Feature Modules

•Cisco IOS Software Documentation Set

Release-Specific Documents

The following documents are specific to Release 12.2 and apply to Release 12.2(4)YF. They are located on Cisco.com and the Documentation CD-ROM:

•Release Notes for Cisco IOS Release 12.2(4)YF

–To reach the Release Notes for Cisco IOS Release 12.2(4)YF on the Cisco 1CS 7750 from Cisco.com, click this path (under the heading Service & Support):

Technical Documents: Cisco IOS Software: Release 12.2: Release Notes: Cisco Integrated Communications System 7750: Release Notes for the Cisco ICS 7750 for IOS Release 12.2(4)YF 

–To reach the Release Notes for Cisco IOS Release 12.2(4)YF on the Cisco 1CS 7750 on the Documentation CD-ROM, click this path:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Release Notes: Cisco Integrated Communications System 7750: Release Notes for the Cisco ICS 7750 for IOS Release 12.2(4)YF

•Release Notes for Cisco IOS Release 12.2 T 

–To reach the Cross-Platform Release Notes for Cisco IOS Release 12.2 T from Cisco.com, click this path (under the heading Service & Support):

Technical Documents: Cisco IOS Software: Release 12.2: Release Notes: Cisco IOS  Release 12.2 T 

–To reach the Cross-Platform Release Notes for Cisco IOS Release 12.2 on the Documentation CD-ROM, click this path:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Release Notes: Cisco IOS Release 12.2 T

•Product bulletins, field notices, and other release-specific documents

To reach these documents from Cisco.com, click this path (under the heading Service & Support):

Technical Documents: Product Bulletins 

•Caveats for Cisco IOS Release 12.2 and 12.2 T 

The Caveats for Cisco IOS Release 12.2 and Caveats for Cisco IOS Release 12.2 T  documents contain caveats applicable to all platforms for all maintenance releases of Release 12.2.

–To reach the caveats document from Cisco.com, click this path (under the heading Service & Support):

Technical Documents: Cisco IOS Software: Release 12.2: Caveats 

–To reach the caveats document on the Documentation CD-ROM, click this path:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Caveats

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Note If you have an account with Cisco.com, you can also use the Bug Toolkit to find select caveats of any severity. To reach the Bug Toolkit, log in toCisco.com and click Service & Support: Technical Assistance Center: Tool Index: Bug Toolkit. Another option is to go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl. 

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Cisco ICS 7750 Documents

The documents described in this section are available on Cisco.com and on CD:

On Cisco.com, beginning under the Service & Support heading:

Technical Documents: Voice/Telephony: Cisco ICS 7750

On the Documentation CD-ROM (order number DOC-CONDOCCD=) at:

Cisco Product Documentation: Voice/Telephony: Cisco ICS 7750

Documentation Set

Printed versions of many of the platform-specific documents can be ordered as a boxed set (order number DOCS-7750=).

Feature Modules

Feature modules describe new features supported by Release 12.2 and are updates to the Cisco IOS documentation set. A feature module consists of a brief overview of the feature, benefits, configuration tasks, and a command reference. As updates, the feature modules are available online only. Feature module information is incorporated in the next printing of the Cisco IOS documentation set.

To reach the Release 12.2 feature modules:

•From Cisco.com, click this path (under the heading Service & Support):

Technical Documents: Cisco IOS Software: Release 12.2: New Feature Documentation: 
New Features in 12.2-Based Limited Lifetime Releases: New Features in 12.2Y Releases 

•From the Documentation CD-ROM, click this path:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: New Feature Documentation: New Features in 12.2-Based Limited Lifetime Releases: New Features in 12.2Y Releases

Feature Navigator

Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a particular set of features and which features are supported in a particular Cisco IOS image. Feature Navigator is available 24 hours a day, 7 days a week.

To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you do not have an account on Cisco.com, go to http://www.cisco.com/register and follow the directions to set up an account.

To use Feature Navigator, you must have a JavaScript-enabled web browser such as Netscape 3.0 or later, or Internet Explorer 4.0 or later. Internet Explorer 4.0 always has JavaScript enabled. To enable JavaScript for Netscape 3.x or Netscape 4.x, follow the instructions provided with the web browser. For JavaScript support and enabling instructions for other browsers, check with the browser vendor.

Feature Navigator is updated when major Cisco IOS software releases and technology releases occur. You can access Feature Navigator at the following URL:

http://www.cisco.com/go/fn 

Cisco IOS Software Documentation Set

The Cisco IOS software documentation set consists of the Cisco IOS configuration guides, Cisco IOS command references, and several other supporting documents that are shipped with your order in electronic form on the Documentation CD-ROM—unless you specifically ordered printed versions.

Documentation Modules

Each module in the Cisco IOS documentation set consists of one or more configuration guides and one or more corresponding command references. Chapters in a configuration guide describe protocols, configuration tasks, and Cisco IOS software functionality, and contain comprehensive configuration examples. Chapters in a command reference provide complete command syntax information. Use each configuration guide with its corresponding command reference. The Cisco IOS software documentation set is available on Cisco.com and on the Documentation CD-ROM.

On Cisco.com (under the heading Service & Support) at:

Technical Documents: Cisco IOS Software: Release 12.2: Configuration Guides and  Command References 

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2: Configuration Guides and Command References

Release 12.2 Documentation Set

Table 7 describes the contents of the Cisco IOS Release 12.2 software documentation set, which is available in both electronic and printed form.

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Note You can find the most current Cisco IOS documentation on Cisco.com and the Documentation CD-ROM. These electronic documents may contain updates and modifications made after the hard-copy documents were printed.

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On Cisco.com (under the heading Service & Support) at:

Technical Documents: Cisco IOS Software: Release 12.2 

On the Documentation CD-ROM at:

Cisco Product Documentation: Cisco IOS Software Configuration: Cisco IOS Release 12.2

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Note Some aspects of the complete Cisco IOS Release 12.2 software documentation set might not apply to the Cisco ICS 7750.

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Table 7 Cisco IOS Release 12.2 Documentation Set 

Books	Major Topics
•Cisco IOS Configuration Fundamentals Configuration Guide •Cisco IOS Configuration Fundamentals Command Reference	Cisco IOS User Interfaces File Management System Management
•Cisco IOS Bridging and IBM Networking Configuration Guide •Cisco IOS Bridging and IBM Networking Command Reference, Volume 1 of 2 •Cisco IOS Bridging and IBM Networking Command Reference, Volume 2 of 2	Transparent Bridging SRB Token Ring Inter-Switch Link Token Ring Route Switch Module RSRB DLSW+ Serial Tunnel and Block Serial Tunnel LLC2 and SDLC IBM Network Media Translation SNA Frame Relay Access NCIA Client/Server Airline Product Set DSPU and SNA Service Point SNA Switching Services Cisco Transaction Connection Cisco Mainframe Channel Connection CLAW and TCP/IP Offload CSNA, CMPC, and CMPC+ TN3270 Server
•Cisco IOS Dial Technologies Configuration Guide: Dial Access •Cisco IOS Dial Technologies Configuration Guide: Large-Scale Dial Applications •Cisco IOS Dial Technologies Command Reference, Volume 1 of 2 •Cisco IOS Dial Technologies Command Reference, Volume 2 of 2	Dial Access Modem and Dial Shelf Configuration and Management ISDN Configuration Signaling Configuration Point-to-Point Protocols Dial-on-Demand Routing Dial Backup Dial Related Addressing Service Network Access Solutions Large-Scale Dial Solutions Cost-Control Solutions Internetworking Dial Access Scenarios
•Cisco IOS Interface Configuration Guide •Cisco IOS Interface Command Reference	LAN Interfaces Serial Interfaces Logical Interfaces
•Cisco IOS IP Configuration Guide •Cisco IOS IP Command Reference, Volume 1 of 3: Addressing and Services •Cisco IOS IP Command Reference, Volume 2 of 3: Routing Protocols •Cisco IOS IP Command Reference, Volume 3 of 3: Multicast	IP Addressing IP Services IP Routing Protocols IP Multicast
•Cisco IOS AppleTalk and Novell IPX Configuration Guide •Cisco IOS AppleTalk and Novell IPX Command Reference	AppleTalk Novell IPX
•Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Configuration Guide •Cisco IOS Apollo Domain, Banyan VINES, DECnet, ISO CLNS, and XNS Command Reference	Apollo Domain Banyan VINES DECnet ISO CLNS XNS
•Cisco IOS Voice, Video, and Fax Configuration Guide •Cisco IOS Voice, Video, and Fax Command Reference	Voice over IP Call Control Signaling Voice over Frame Relay Voice over ATM Telephony Applications Trunk Management Fax, Video, and Modem Support
•Cisco IOS Quality of Service Solutions Configuration Guide •Cisco IOS Quality of Service Solutions Command Reference	Packet Classification Congestion Management Congestion Avoidance Policing and Shaping Signaling Link Efficiency Mechanisms
•Cisco IOS Security Configuration Guide •Cisco IOS Security Command Reference	AAA Security Services Security Server Protocols Traffic Filtering and Firewalls IP Security and Encryption Passwords and Privileges Neighbor Router Authentication IP Security Options Supported AV Pairs
•Cisco IOS Switching Services Configuration Guide •Cisco IOS Switching Services Command Reference	Cisco IOS Switching Paths NetFlow Switching Multiprotocol Label Switching Multilayer Switching Multicast Distributed Switching Virtual LANs LAN Emulation
•Cisco IOS Wide-Area Networking Configuration Guide •Cisco IOS Wide-Area Networking Command Reference	ATM Frame Relay SMDS X.25 and LAPB
•Cisco IOS Mobile Wireless Configuration Guide •Cisco IOS Mobile Wireless Command Reference	General Packet Radio Service
•Cisco IOS Terminal Services Configuration Guide •Cisco IOS Terminal Services Command Reference	ARA LAT NASI Telnet TN3270 XRemote X.28 PAD Protocol Translation
•Cisco IOS Configuration Guide Master Index •Cisco IOS Command Reference Master Index •Cisco IOS Debug Command Reference •Cisco IOS Software System Error Messages •New Features in 12.2-Based Limited Lifetime Releases •New Features in Release 12.2T •Release Notes (Release note and caveat documentation for 12.2-based releases and various platforms)

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

Copyright © 2002, Cisco Systems, Inc.
All rights reserved.