Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows OS?

Available Languages

Updated:March 14, 2006

Document ID:47162

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Introduction

Can the Cisco Agent Desktop coexist with the Novell Netware client in a Microsoft Windows Operating System?

Related Information

Introduction

This document answers the question, "Can the Cisco Agent Desktop coexist with the Novell Netware Client in a Microsoft Windows Operating System?"

Note: Installation of a Novell Netware Client on a device that runs Cisco Agent Desktop is not recommended and is not supported.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Q. Can the Cisco Agent Desktop coexist with the Novell Netware client in a Microsoft Windows Operating System?

A. The Cisco Agent Desktop is one element of the Cisco Desktop Product Suite. It supports Microsoft Windows 98, Windows NT Professional 4.0, Windows 2000 Professional, and Windows XP Professional Edition.

Cisco Agent Desktop can coexist with the Novell Netware Client. However, in certain versions of the Novell Netware Client, you must install the Cisco Agent Desktop first and load the Novell Netware Client second.

When you install the Cisco Agent Desktop, if this error message appears on a workstation with the Novell Netware Client installed:
"Create Process Error: \\10.1.1.1\desktop_cfg\Desktop\Common\Base\Setup.exe"
You can resolve this error in one of two ways.

The preferred fix is to upgrade the Novell Netware Client to version 4.9. If an upgrade is not possible, perform this procedure:

Uninstall the Novell Netware Client.

Install the Cisco Agent Desktop.

Reinstall the Novell Netware Client.