Collect PRT Logs from MPP ATA Devices

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Updated:February 2, 2024
Document ID:221614

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    Introduction

    This document describes the process to put the PRT Logs in Cisco MPP ATA Devices.

    Prerequisites

    Requirements

    Cisco recommends that you have knowledge of these topics:

    • Control Hub Administration
    • Multi Platform Devices (MPP)
    • Admin Password Device
    • How to access Cisco ATA Web Page.
    note-icon

    Note: For Webex Calling (WxC) provisioned devices ask for the password from WxC support; for factory reset devices, the password is admin.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Background Information

    A Problem Report Tool (PRT) Log is a file that contains logs and other files in order to help a Cisco Engineer to troubleshoot an issue.

    Wjem Cisco ATA 191 or 192 have issues downloading the configuration file or registering to the Webex Calling services, analyzing a PRT Log can help to discover what the source of the problem is.

    Procedure

    Step 1. Navigate to https://IP_ADDRESS_ATA/ . 

    note-icon

    Note: The default IP address for an ATA is 192.168.15.1

    Step 2. A log in page opens. You can log into this page with the username admin and a password. Then select the Log in button.

    Log in PageLog In Page

    Step 3. Select the option Administation in the top menu.

    Top MenuTop Menu

    Step 4. Select the option Log and under that select PRT Viewer in the left menu.

    Left MenuLeft Menu

    Step 5. Select the option Generate PRT to create a new prt-log.tar.gz file.

    Generate PRTGenerate PRT

    Step 6. A new screen appears confirming that the PRT Log is being created.

    Generating PRTGenerating PRT

    Step 7. A new prt-log.tar.gz file is the output.

    New PRT FileNew PRT file

    Step 8. Right-click on the link prt-log-tar.gz and choose Save link as...  in order to download the logs.

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    02-Feb-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Jesus Teran
      Cisco Technical Consulting Engineer

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