Contents

Introduction

Background Information

How to Collect Traces from CUCM if RTMT is not Accessible or Available

Introduction

This document describes the procedure to collect the Cisco Unified Communication Manager (CUCM) logs from CLI.

Background Information

There are times where you must collect the CUCM traces in order to troubleshoot a specific issue and the Real Time Monitoring Tool (RTMT) access does not work.

How to Collect Traces from CUCM if RTMT is not Accessible or Available

Use these paths to get the logs via CUCM Secure Shell (SSH):

Note: If traces are collected by CUCM root CLI log in, then replace: file get activelog with /var/log/active/.

Note: Prior to log collection, ensure the external SFTP server is configured and accessible.

ENTRY

FILE SPECIFICATION

Prog Logs

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

Service Manager

file get activelog platform/log/servm*.log

SNMP Main Agent

file get activelog platform/snmp/snmpdm/*.*

MIB2 Agent

file get activelog platform/snmp/mib2agt/*.*

Host Resources Agent

file get activelog platform/snmp/hostagt/*.*

System Application Agent

file get activelog platform/snmp/sappagt/*.*

Event Viewer-Application Log

file get activelog syslog/CiscoSyslog*.*

Event Viewer-System Log

file get activelog syslog/messages.*

Boot Logs

file get activelog syslog/boot.*

Install and Upgrade Logs

file get install *

SELinux Logs

file get activelog platform/selinux_startup.log

file get activelog syslog/security-diagnostics.tar.gz

Cisco Tomcat Logs

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager.*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory.*

file get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager.*

file get activelog tomcat/logs/diagnostic-threads.*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

Cisco Tomcat Security Logs

file get activelog tomcat/logs/security/log4j/security*.*

IPT Platform GUI Logs

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT Platform CertMgr Logs

file get activelog platform/log/certMgmt*.log

IPT Platform IPSecMgmt Logs

file get activelog platform/log/ipsecMgmt*.log

IPT Platform Cluster Manager Logs

file get activelog platform/log/clustermgr*

IPT Platform CLI Logs

file get activelog platform/log/cli*.log

IPT Platform CLI Created Reports

Hardware: file get activelog platform/log/SystemReport-*.tgz

Platform: file get activelog platform/log/platformConfig-*.tar

SE Linux: file get activelog syslog/security-diagnostics.tar.gz

IPT Platform RemoteSupport Logs

file get activelog platform/log/getflag*

file get activelog platform/log/create*

file get activelog platform/log/remote*

file get activelog platform/log/display*

file get activelog platform/log/decoder*

IPT Platform Cert Monitor Logs

file get activelog platform/log/certm*.log

Install File Signing

file get activelog platform/log/authenticate*.*

Cisco Bulk Provisioning Service

file get activelog cm/trace/bps/log4j/bps.log

Cisco TAPS Service

Cisco CDR Agent

file get activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP Monitor Service

file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco CallManager SNMP Service

file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco UXL Web Service

file get activelog core/UXLService.*

Cisco CTIManager

file get activelog cm/trace/cti/sdl/SDL.txt

Cisco CDR Repository Manager

file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco AXL Web Service

file get activelog tomcat/logs/axl/log4j/axl.log

Cisco User Data Services

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

Self Provisioning IVR

file get activelog core/PnPLauncher.*

Cisco TAPS Service

file get activelog cm/trace/taps/log4j/taps.log

Cisco Dialed Number Analyzer Server

file get activelog cm/trace/dnaserver/sdi/dna.txt

Cisco Dialed Number Analyzer

file get activelog tomcat/logs/dna/Results

Cisco Directory Number Alias Sync

file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

Cisco Intercluster Lookup Service

file get activelog cm/trace/ils/sdl/SDL.*

Cisco License Manager

file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

file get activelog cm/trace/licensing/log4j/licenseclient*.log

file get activelog tomcat/logs/licensing/log4j/licenseloader*.log

Cisco Location Bandwidth Manager

file get activelog cm/trace/lbm/sdl/SDL.*

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice.log

Cisco Directory Number Alias Lookup

file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

Cisco CallManager

SDL: file get activelog cm/trace/ccm/sdl/SDL.*

CallLog: file get activelog cm/trace/ccm/calllogs/calllogs_.txt

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco CAR Scheduler

file get activelog cm/trace/carsch/log4j/carsch.log

Cisco Extended Functions

file get activelog cm/trace/cef/sdi/cef.txt

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car.log

Cisco Trust Verification Service

file get activelog cm/trace/tvs/sdi/tvs.txt

Cisco CallManager Cisco IP Phone Services

file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web Service

file get activelog tomcat/logs/webdialer/log4j/webdialer.log

file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco Unified Mobile Voice Access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco IP Voice Media Streaming App

file get activelog cm/trace/cms/sdi/cms.txt

SOAP - Diagnostic Portal Database Service

file get activelog tomcat/logs/dp/log4j/dp.log

Cisco Tftp

SDL: file get activelog cm/trace/ctftp/sdl/*

SDI: file get activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CTL Provider

file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

Cisco Certificate Authority Proxy Function

file get activelog cm/trace/capf/sdi/capf.txt

Cisco Audit Event Service

file get activelog cm/trace/auditlog/sdi/audittrace.txt

Cisco Messaging Interface

file get activelog cm/trace/cmi/sdl

file get activelog cm/trace/cmi/sdi/csumi.txt

Cisco E911 Service

file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

Cisco WebDialerRedirector Web Service

file get activelog tomcat/logs/redirector/log4j/redirector.log

Cisco AMC Service

file get activelog cm/trace/amc/log4j/amc.log

Cisco SOAPMessage Service

file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco CCM DBL Web Library

file get activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter AlertReport

file get activelog cm/report/rtmtreporter/AlertRep/

Cisco AMC Service DeviceLog

file get activelog cm/log/amc/DeviceLog/

Cisco CCMRealm Web Service

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

Cisco Log Partition Monitoring Tool

file get activelog cm/trace/lpm/sdi/lpm.txt

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

Cisco Corefile Recovery Tool

file get activelog cm/trace/cfrt/cfrt.txt

Cisco Database Layer Monitor

file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt

file get activelog cm/trace/dbl/sdi/.csv

Cisco Tomcat Stats Servlet

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco AMC Service CallLog

file get activelog cm/log/amc/CallLog/

Cisco RIS Data Collector PerfMonLog

file get activelog cm/log/ris/csv/PerfMon*.csv

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd.txt

Cisco External Call Control Service

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

Cisco Audio Translator App

file get activelog cm/trace/cms/sdi/at.txt

Cisco Syslog Agent

file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync.log

Cisco AMC Service ServerLog

file get activelog cm/log/amc/ServerLog/

Cisco Serviceability Reporter DeviceReport

file get activelog cm/report/rtmtreporter/DeviceRep/

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap.log

Cisco GRT Communication Web Service

file get activelog tomcat/logs/grt/log4j/grt.log

Cisco RisBean Library

file get activelog tomcat/logs/risbean/log4j/risbean.log

Cisco Abort Transaction Spooling

file get activelog cm/log/informix/ats/*.*

Cisco Unified Reporting Web Service

file get activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco AMC Service PPRLog

file get activelog cm/log/amc/PPRLog/

Cisco Certificate Change Notification Service

file get activelog platform/log/certCN.log

Cisco CCMAdmin Web Service

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco Serviceability Reporter ServiceReport

file get activelog cm/report/rtmtreporter/ServiceRep/

Cisco Database Cli Output

file get activelog cm/trace/dbl/*.tar

file get activelog cm/trace/dbl/*.csv

file get activelog cm/trace/dbl/*.out

Cisco Serviceability Reporter PPRReport

file get activelog cm/report/rtmtreporter/PerformanceRep/

Cisco Trace Collection Service

file get activelog cm/trace/tct/log4j/tct.log

Cisco Called Party Tracing

file get activelog cm/trace/ccm/dntrace/dntrace_.txt

Cisco DRF Main

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

Cisco Common User Interface

file get activelog tomcat/logs/cui/log4j/cui.log

Cisco Informix Database Service

file get activelog cm/log/informix/shmem*

file get activelog cm/log/informix/*.log

file get activelog cm/log/informix/*.gz

file get activelog cm/log/informix/af*

Cisco Database Installation Service

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb*.log

file get activelog cm/trace/dbl/sdi/installdb*.log.err

file get activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco CCMUser Web Service

file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

Cisco Database Notification Service

file get activelog cm/trace/dbl/sdi/dbnotify*

Cisco Unified OS Platform API

file get activelog tomcat/logs/platform-api/log4j/platform-api.log

Cisco Certificate Change Notification

file get activelog platform/log/certCN.log

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Unified OS Admin Web Service

file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco DRF Local

file get activelog platform/drf/trace/drfLA.log

Cisco Log4jinit Servlet

file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

Cisco Database Library Trace

file get activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

file get activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco CCMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Database Replicator Trace

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

MIB2 Agent

file get activelog core/mib2agt.*

SNMP Primary Agent

file get activelog platform/snmp/snmpdm/*.*

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log