SG350X, SG550XG: Stack Slave Stuck when Unit is Disconnected then Reconnected

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Updated:December 12, 2018
Document ID:SMB5788

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SG350X, SG550XG: The active switch in the stack is stuck when unit is disconnected then reconnected

Date Identified

May 26, 2017

Date Resolved

September 8, 2017

Products Affected

Model

Firmware Version

Fixed In

SG350X

2.2.0.X

2.3.5.63

SG550XG

2.3.0.130

2.3.5.63

Problem Description

In some cases, a unit may not rejoin a stack after a switchover (from the original active switch to the standby switch) or when the unit is disconnected and then reconnected to stack.

Resolution

This issue is fixed when you upgrade to the firmware version 2.3.5.63. To upgrade, click here for instructions.

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