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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before You Start Ensure You Have the Following:

- Active Cisco.com account

- Users Need to have explicit CDA access.

- Users need to have explicit access to their profile.

Step 1:  Click on Profile Management link.

Step 2:  Select an option from the Search dropdown, enter a search term, then click on Search.

Step Result: All the profiles associated to that Search Item will be displayed.

Step 3: Select a Profile Name and click on Edit to edit the profile.

Step 4: A pop-up is displayed with the number of devices associated with the profile, along with YES or NO options.

Step 5:  Upload a Profile Configuration from the Upload File option.

Step 6:  Click on the XML link to download the respective sample Profile Configurations.

- Clicking on Update Mapping will update the profile.

- Clicking on reset will reset the form.

- Clicking on cancel will close the Edit Profile Mapping dialog box.

Step 7: Click on Update Profile Mapping to update the profile. (A success message will appear confirming the same.)

Troubleshooting:

If you experience an issue with this process, that you cannot address, please open a case at  Support Case Manager (SCM) using software Licensing option.

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