Field Notice: FN - 70242 - Cisco Identity Services Engine Might Display WiFi Setup Web Server Service Alarm - Software Upgrade Recommended

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Updated:July 6, 2018
Document ID:FN70242

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
03-Jul-18
Initial Release

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
2
2.3.0, 2.2.0

Defect Information

Defect ID Headline
CSCvf65306 ISE2.2p2 Wifi Setup Helper Web Server not running even if Wifi Setup Helper is disabled

Problem Description

Cisco Identity Services Engine (ISE) might display an alarm that indicates that the “WiFi Setup Helper Web Server is not running” even though the WiFi Setup Helper is disabled.

Background

ISE includes the WiFi Setup Helper, which is an unsupported beta feature that allows an administrator to quickly set up wireless services such as 802.1X, Guest, and Bring Your Own Device (BYOD). This feature is disabled by default. ISE might display an alarm message that indicates that the WiFi Setup Helper web server is unavailable.

Problem Symptom

There is no functional impact to the ISE device associated with the WiFi setup service alarm. The service alarm will indicate that “WiFi Setup Helper Web Server is not running”.

Workaround/Solution

In order to resolve this issue, upgrade your ISE software to one of these versions:

  • ISE 2.2   Patch 7 or higher
  • ISE 2.3   Patch 2 or higher
  • ISE 2.4

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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