Field Notice: FN - 70036 - UCCX: No Stock Reports on CUIC Web Page after an Upgrade from 10.x or 9.x - Workaround Provided

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Updated:November 17, 2017
Document ID:FN70036

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
17-Nov-17
Initial Release

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
CUIC Vesion 10.0
10.0(1)
NON-IOS
CUIC Version 9.0
9.0(1)
NON-IOS
CUIC Vesion 10.5
10.5(1)
NON-IOS
CUIC Version 11.5
11.5(1)

Defect Information

Defect ID Headline
CSCuy06020 UCCX:No stock reports on CUIC webpage post upgrade from 10.X and 9.X.

Problem Description

After an upgrade to Unified Contact Center Express (UCCX) 11.5 from version 10.x or 9.x, no stock reports appear in the Chat, Email, Inbound, and Outbound folders in the Cisco Unified Intelligence Center (CUIC) web application.

Background

In CUIC, when you navigate to Reports > Stock > Unified CCX Historical, the folders for Chat, Email, Inbound, and Outbound reports contain no reports.

Problem Symptom

No reports appear in the Chat, Email, Inbound, or Outbound folders after an upgrade to UCCX 11.5 from UCCX 10.x or UCCX 9.x.

Workaround/Solution

Contact the Technical Assistance Center (TAC) for workaround instructions.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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