Field Notice: FN - 70035 - Cisco Identity Services Engine – Slow Response Time in Administration Web User Interface - Software Upgrade Recommended

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Updated:October 20, 2017
Document ID:FN70035

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
18-Oct-17
Initial Release

Products Affected

Affected OS Type Affected Release Affected Release Number Comments
NON-IOS
2
2.2.0, 2.1.0

Defect Information

Defect ID Headline
CSCvc75209 High IO and High CPU on oracle process on MNT node

Problem Description

The Cisco Identity Services Engine (ISE) Administration Web User Interface might experience intermittent slowness in response time. This problem might have an impact on timely information access, which includes the ability to monitor and troubleshoot the system quickly.

Background

ISE uses a database in order to store network access events. One of the database processes consumes significantly more system resources during high load scenarios and causes intermittent slowness in system response time.

Problem Symptom

The Administration Web User Interface might have significantly slow response time.

Workaround/Solution

In order to fix this problem, upgrade or patch to these ISE software versions:

  • ISE 2.1    Patch 5 or higher
  • ISE 2.2    Patch 1 or higher
  • ISE 2.3    or higher

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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