Field Notice: FN - 64109 - 15454W: Certain NCS2K-100GS-CK-C Line Cards Will Not Complete Boot Up Sequence if Installed in a Network with Software Release 10.1x - Replace on Failure

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Updated:March 14, 2019
Document ID:FN64109

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
13-Mar-16
Initial Release
10.0
13-Oct-17
Migration to new field notice system
10.1
14-Mar-19
Updated the Defect Information Section

Products Affected

Affected Product ID Comments
NCS2K-100GS-CK-C
NCS2K-100GS-CK-C=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Certain NCS2K-100GS-CK-C line cards do not complete the boot up sequence if they are installed in a network that runs Software Release 10.1x . With newer software releases, the impacted line cards could stop after boot up.

The serial numbers of the affected product are listed in the Serial Number Validation tool.

Background

A problem was identified in the manufacturing setup for NCS2K-200G-CK-C.

The equipment ID for NCS2K-100GS-CK-C was programmed incorrectly with that of NCS2K-200G-CK-C. Therefore, Software Release 10.1 does not recognize the card as NCS2K-100GS-CK-C and does not complete boot up. Software Releases 10.3 and later recognize NCS2K-100GS-CK-C card as a 200G transponder and can complete boot up, but the unit might no longer work at some other point because of the wrong configuration.

Problem Symptom

The card does not complete the boot up process or no longer works after boot up.

Workaround/Solution

The serial numbers of the affected product are listed in the Serial Number Validation tool.

Customers who have affected hardware should contact the Cisco Technical Assistance Center (TAC) or their account teams in order to have their hardware replaced.

How To Identify Affected Products

The serial numbers of the affected product are listed in the Serial Number Validation tool.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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