Field Notice: FN - 63734 - WS-X4748-UPOE E, WS-X4748-RJ45V E, and WS-X4748-RJ45-E Linecards Might Not Function with Some Deferred Software Releases - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Sep-14	Initial Release
10.0	12-Oct-17	Migration to new field notice system
10.1	04-Feb-19	Fixed Broken Image Links

Products Affected

Affected Product ID	Comments
WS-X4748-RJ45-E	VID 03 and higher
WS-X4748-RJ45V+E	VID 05 and higher
WS-X4748-UPOE+E	VID 03 and higher

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

WS-X4748-RJ45-E with Version ID (VID) 03 and later, WS-X4748-RJ45V+E VID 05 and later, and WS-X4748-UPOE+E with VID 03 and later do not function with some deferred software releases.

Background

The linecards listed in the "Products Affected" section produced in mid-2014 and later are affected by this issue. See the "How To Identify Affected Products" section in order to determine if a linecard is affected. The software releases that no longer operate are these versions:

• 3.1.0SG
• 3.1.1SG
• 3.2.0XO
• 3.2.0SG
• 3.2.1SG
• 3.2.4SG
• 3.4.0SG

Problem Symptom

When linecards in the affected range are used with the software releases mentioned in the "Background" section, they are marked as "unsupported" and do not operate. See example output as shown here of a WS-X4748-RJ45V+E linecard that runs on an unsupported software Version 3.4.0SG.

#show module

Chassis Type : WS-C4507R+E

Power consumed by backplane : 40 Watts

Mod Ports  Card Type                             Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
4      4   Sup 7-E 10GE (SFP+), 1000BaseX (SFP)  WS-X45-SUP7-E      CAT1409L007
5      0   Unsupported module                    WS-X4748-RJ45V+E   CAT1650L00N

M   MAC addresses                    Hw  Fw           Sw              Status
--+--------------------------------+---+------------+----------------+---------
4   1cdf.0f0b.4a44 to 1cdf.0f0b.4a47 1.0 15.0(1r)SG(0 03.04.00.SG     Ok
5   0000.0000.0000 to 0000.0000.0000 1.3                              Unsupport

Workaround/Solution

If any of the software releases mentioned previously (all of which are deferred) are used, the software release must be replaced with a different version in order to use the affected hardware. Any release other than those listed previously will work, which include Versions 3.2.nSG, 3.4.1SG and later, and all newer releases. Reference the Catalyst 4500 Series Switch Software Configuration Guide for instructions on how to perform a software upgrade.

How To Identify Affected Products

There are two methods to obtain the exact Part ID (PID) and hardware VID of the linecard:

• Physical Inspection

  The PID and VID are recorded on a sticker located on the underside backplate of the linecard. See the examples below, where the PID and VID are highlighted in red:

  

  

  

• Cisco IOS^® CLI Command

  Use the show inventory command. In the example below, a PID of WS-X4748-RJ45V+E with a VID of 02 is shown.

  switch#show inventory
  
  ...
  
  NAME: "Linecard(slot 2)", DESCR: "10/100/1000BaseT (RJ45)+V 
  
  E Series with 48 10/100/1000 baseT Premium PoE ports (Cisco/IEEE)"
  
  PID: WS-X4748-RJ45V+E , VID: V02 , SN: CAT1537L1HE
  
  ...

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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