Field Notice: FN - 63315 - CP-79XX IP Phones, Front Label May Fall off After a Given Period of Time - Replace on Failure

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Updated:January 31, 2019
Document ID:FN63315

Bias-Free Language

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
03-Aug-16
Initial Release
10.0
25-Oct-17
Migration to new field notice system
10.1
31-Jan-19
Fixed Broken Image Links

Products Affected

Affected Product ID Comments
CP-7940G
CP-7940G-APAC
CP-7940G-APACSP
CP-7940G-BZ1
CP-7940G-CCME
CP-7940G-CH1
CP-7940G-PROMO
CP-7940G-SP
CP-7940G-SPB
CP-7940G=
CP-7941G
CP-7941G-CCME
CP-7941G-CFE
CP-7941G-CH1
CP-7941G-ITA-S2=
CP-7941G-ITA-S3=
CP-7941G-PROMO
CP-7941G-SPB
CP-7941G=
CP-7942G
CP-7942G-APAC
CP-7942G-APACSP
CP-7942G-CCME
CP-7942G-CH1
CP-7942G-ITA-S2=
CP-7942G-ITA-S3=
CP-7945G
CP-7945G-CCME
CP-7945G-CH1
CP-7945G=
CP-7960-BUN
CP-7960G-BZ1
CP-7960G-CCME
CP-7960G-CH1
CP-7960G-SP
CP-7960G=
CP-7961G
CP-7961G-CCME
CP-7961G-CCME=
CP-7961G-CH1
CP-7961G=
CP-7962G
CP-7962G-CCME
CP-7962G-CH1
CP-7962G-ITA-S1=
CP-7962G=
CP-7965
CP-7965G
CP-7965G-CCME
CP-7965G-CH1
CP-7965G=
CP-7970G
CP-7970G-CH1
CP-7970G-CTS
CP-7970G=
CP-7975G
CP-7975G-CCME
CP-7975G-CFE
CP-7975G-CH1
CP-7975G-CTS
CP-7975G=

Defect Information

Defect ID Headline
CSCvf34445 There were no defects filed with this field notice at the time of publication.

Problem Description

Cisco IP Phone front labels will peel off after a certain period of time.

Background

Cisco has determined that one of our manufacturing suppliers may have a quality issue in the raw material for the labels on the Cisco IP Phone models listed above.

Problem Symptom

The label will peel off after a period of time. Customers may encounter this in as little as five days after placing the label on the Cisco IP Phone.

Workaround/Solution

Customers who have IP Phones in the affected serial number range may order replacement labels at no cost. To request the replacement labels, customers may call TAC and request replacement labels.

Note: Each label package (CP-7900-LABEL-50=) will contain 50 labels in total.

How To Identify Affected Products

For the purposes of this Field Notice, use only the serial numbers listed above to identify the units that may exhibit label issues. No other serial numbers are affected. Customers can find the S/N from either the back of the phone or the bottom of the phone (please refer to these two photos):

CP-7942G/CP-7962G

CP-7940G/CP-7960G

Please use this link to verify your serial number(s).

Serial Number Validation Tool

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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