Field Notice: FN - 62991 - Cisco Emergency Responder 2.0.1 (CER) - Audio Prompts May Not Be Played for an Onsite Alert Call - CER Upgrade Required

October 25, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Revision History

Revision	Date	Comment
1.0	25-OCT-2007	Initial Public Release

Products Affected

Products Affected
CER - 2.0(1)

Problem Description

After an emergency call is made, Cisco Emergency Responder (CER) notifies onsite security personnel via an onsite alert call, where the caller's extension is announced to the security personnel. CER makes an onsite alert call, but fails to announce the caller's extension.

Background

When a 911 call is made, the configured onsite alert is also initiated. Onsite alert personnel would receive a call which will play the extension of the caller who is in emergency. Configurations affected by this defect will initiate calls to the onsite alert personnel, but will not play the audio announcement indicating the extension of the emergency caller.

Problem Symptoms

No audio announcements are played for an onsite alert call.

Workaround/Solution

The customer must restart Cisco Emergency Responder (CER) server service to force onsite alerts to reset.

This vulnerability is resolved in the Cisco Emergency Responder (CER) 2.0.2, which can be downloaded following the link below:

Cisco Emergency Responder Software downloads (registered customers only)

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCsk19645 (registered customers only)	CER 2.0.1: No Audio On Emergency Call Alert to Onsite Security

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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