Overview
The Customer Experience (CX) Cloud is a SaaS offering enabling Customer success throughout the journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions have access to the following features:
- Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for Network Engineers and Architects via Ask the Expert webinars, Success Tips, Accelerator’s engagements, and training
- Trusted Support: Helps solve immediate technical problems and provides proactive and prescriptive service options at the software and solution level
- Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions
- Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions
This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud with Cisco credentials.
What’s New
The Release Notes in this section detail features being enabled as part of the May 2024 release.
Insights Compliance Restructured
The Insights > Compliance tab has been updated as follows:
- The Rules Violations tab has been renamed to Rules and now displays rules with and without violations. Customers can now toggle between Rules Violated and Rules Passed within the Rules tab and have the option to export lists for either selection.
- The Assets with Violations and Compliant Assets tabs have been replaced by the Assets tab for the Campus Network Success Track and the Fabrics tab for the Cloud Network Success Track. Customers can now toggle between Assets with Violations and Compliant Assets within the Assets tab.
- In the Rules detail view, customers can now view details about Violations and Affected Fabrics by selecting a line item in either tab to open a new detail view. The option to view details by expanding rows has been removed.
Address Selection for Asset Replacements
Asset replacement has been updated such that customers can now select from a list of previously used shipping addresses in the Add Shipping page, eliminating the need for manually entering an address.
Hardware Asset Case Creation
The Open a Case button, used for creating cases for hardware assets, has been moved from the Hardware tab to the header of the Assets detail view. Clicking Open a Case enables selection of the covered hardware assets from the Identify Asset page.
Software Insights
Campus Network Success Track customers now have a simplified detail view of Security Advisories and Field Notices for software insights. Upon selection of an advisory from the Security Advisories or Field Notices detail view, a Summary tab displays with additional information, providing a consistent experience across all software suggestions. The option to view details by expanding rows has been removed.
End of Life Assets
The Hardware End of Life and Software End of Life buttons have been removed from the All Assets view in CX Cloud and now display as tabs in the left-navigation of the Assets & Coverage tile.
Global Search Removed
To enhance the accuracy of search results in CX Cloud, searches can now only be performed through search fields within each tile. The global search option has been removed.
Defects
Resolved Defects
There are no resolved defects for this release.
Known Defects
There are no known defects for this release.
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