Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains"

Available Languages

Updated:July 25, 2018

Document ID:213320

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Introduction

Problem: Unable to Authorize New Facebook Feed

Root Cause

Workaround

Introduction

This document describes the issue of an administrator, who is unable to authorize a Facebook feed created on the SocialMiner administration webpage.

The Error: "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings"

Problem: Unable to Authorize New Facebook Feed

When a new Facebook feed is created, you need to authorize it with the original fan page.

Procedure:

Create a new FB feed, try to authorize it. The pop up opens with the error shown in the image.
Unable to save this and authorize the feed.

While this new feed is authorized, you receive the error shown in this image :

Root Cause

Facebook has recently introduced a change in the Redirect URI validator as it enabled Strict checking of the Redirect URI, i.e Strict = True is turned ON by default and enforced (cannot be disabled).

https://developers.facebook.com/blog/post/2017/12/18/strict-uri-matching/