Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

Mandatory 12.0 Patch for New and Tech Refresh installation

Information on Re-Spin patches

Introduction

This document informs about the newly re-spin ES's and mandatory patch for UCCE\PCCE 12.0(1) application.

Contributed by Anuj Bhatia, Cisco TAC Engineer.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cisco Unified Contact Center Enterprise (UCCE)

Components Used

The information used in the document is based on CCE solution 12.0(1) version.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any step.

Background Information

CCE 12.0 software is now compatible with windows 2016 platform. It was discovered that when old ES's (which where published prior to 12.0 support with windows 2016) are installed on new platform issues pertaining to websetup cropped up.

Fix was to not only respin these old Es's but also to come out with a mandatory patch. Following section give clarity on these

Mandatory 12.0 Patch for New and Tech Refresh installation

Customer who are doing a fresh installation of CCE 12.0(1) or going to 12.0 via technology refresh option should install this mandatory patch before installing any ES on the application.

Download path --> https://software.cisco.com/download/home/268439622/type/280840583/release/12.0(1)

Readme --> Readme file is included in the ZIP file of the mandatory patch.

For clarity following 4 Scenarios have been explained which showcases when is the mandatory patch required

Scenario 1: New Install or Technology Refresh

- Install Windows OS 2016 (SQL 2017 if Rogger \ AW-HDS-DDS)

- Install CCE 12.0 media (show be new ISO)

- Mandatory Patch should be installed

- Newly respin ES patches as required should be installed after the mandatory patch

Scenario 2: Inline upgrade from CCE 11.X to CCE 12.0

- Upgrade Windows OS from 2012 to 2016 (Upgrade SQL 2017 if Rogger \ AW-HDS-DDS)

- Upgrade to 12.0 CCE application with new 12.0 media

- As required install newly respin ES's

Note: Mandatory patch is not applicable or required for this scenario

Scenario 3: Upgrade of CCE 12.0 on windows 2012 platform to windows 2016

- Upgrade Windows OS from 2012 to 2016 (Upgrade SQL 2017 if Rogger \ AW-HDS-DDS)

- Install ES_18 to make old 12.0 compatible with new OS 2016 platform

- As required install newly re-spin ES's

Note 1: Mandatory patch is not applicable or required for this scenario

Note 2: If on old system (windows 2012 - CCE 12.0)  any old ES where present recommendation is to uninstall the ES prior or after the upgrade and install the re-spin ES , Refer to the table in section "Information on Re-Spin patches"

Scenario 4: Existing customer on windows 2012 12.0 (Extended support till July 31 2020)

- Customers can install old ES's on the server

- Re-Spin ES's on CCO may work with old Platform , recommendation is to have it thoroughly tested in lab environment first.

Internal Note: New ES's  will only be tested with windows 2016 platform. If customers would like to have new patches for windows 2012 BU would want to look at those as exceptions and have a conversation with customers to have them migrate to 2016.

Information on Re-Spin patches

Table provides details about the new ES and what old ES patch it replaces

CCE 12.0 Old ES

New ES which replaces the old

New ES patch download link

ES 6

ES 26 replaces old ES 6

https://software.cisco.com/download/specialrelease/71ebe8470e5b56d73b41124e00c5ae41

ES 7

ES 28  replaces old ES 7

https://software.cisco.com/download/specialrelease/e867389240ef593ad60e03cb4200cf3f

ES 11

ES 27 replaces  old ES 11

https://software.cisco.com/download/specialrelease/69fc92409e43a17e0eba29c1038115b1

ES 12

ES 30 replaces old ES  12

https://software.cisco.com/download/specialrelease/d82c4df6edf6c65131de250ce8028166

ES 13

ES 29 replaces old ES  13

https://software.cisco.com/download/specialrelease/8ae1a328659e8365879a2e0e27803b9f

ES 15

ES 26 replaces old ES 15

https://software.cisco.com/download/specialrelease/71ebe8470e5b56d73b41124e00c5ae41

ES 20

This information is applicable to PCCE 12.0 application as well.  For PCCE ES_26 patch along with bug fixes introduces support for

- Avaya ACD support for PCCE 4K and PCCE 12K deployments

- ICM-to-ICM Gateway support for PCCE 4K and PCCE 12K deployments

- Third Party Integrations

- CVP Statistics for PCCE 2K, PCCE 4K and PCCE 12K deployment

- Call Progress Analysis (CPA) Parameters for Outbound