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EOL13734
Cisco announces the end-of-sale and end-of life dates for the Cisco HCS 11.X. The last day to order the affected product(s) is April 23, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customers are encouraged to migrate to Hosted solutions under A-FLEX-3.
The link to the ordering guide for subscription is below:
The ordering guide for Flex Plan 3.0 and HCS can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Table 1. End-of-Life Milestones and Dates for the Cisco HCS 11.X
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date : |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| Last Ship Date : |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
July 23, 2021 |
| End of SW Maintenance Releases Date : |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
January 23, 2022 |
| End of New Service Attachment Date : |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
January 23, 2022 |
| End of Service Contract Renewal Date : |
The last date to extend or renew a service contract for the product. |
January 23, 2022 |
| Last Date of Support : |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
January 31, 2024 |
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| ER-HCS-ADD-USR |
HCS Emergency Responder User Add on |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-K9-PAK |
HCS PAK for 11.0 Licensing + SW Kit |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-K9-XU-PAK |
HCS PAK for 11.x Licensing + SW Kit - Export Unrestricted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-SME-LAB |
HCS SME Lab Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-TP-ROOM |
HCS UCM 11.x TP Room License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-UCM-LAB |
HCS UCM 11.x Lab Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BAS-MIG |
HCS Basic Migration License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BAS-MIG-RTU |
HCS Basic Migration RTU |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BAS-OP1-LE |
HCS Basic User License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BAS-OP2-LE |
HCS Basic User License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BAS-OP3-LE |
HCS Basic User License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-BTOF-MIG-OPA |
HCS Basic to Foundation Migration |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-FND-MIG |
HCS Foundation Migration License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-FTOS-MIG-OPA |
HCS Foundation to Standard Migration |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-HCMF-EVAL-RTU |
HCS HCM-F 90 day evaluation - Right To Use |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-HCMF-LAB-RTU |
HCS HCM-F for lab use only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-K9-LE-OPA-BNDL |
HCS LE OPA Top Level PID |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-K9-NFR-90EVAL |
HCS Not for Resale - 500 Standard Users 90 Day Evaluation |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-PARTNER-OWNED |
HCS Partner Owned Deployment |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-SME-K9-NFRE |
HCS SME Not for Resale Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-SME-SESSION |
HCS SME Not for Resale Sessions |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-STD-MIG |
HCS Standard Migration License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-TP-ROOM-11X |
HCS TelePresence Room License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-UCM11-NFRE-TPR |
HCS UCM 11.x Not for Resale Eval TP Rooms |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-UCM11-NFRE-USR |
HCS UCM 11.x Not for Resale Eval Users |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-UCN11-NFRE-USR |
HCS Unity Connection 11.x Not for Resale Eval Users |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-UC-STD-PS |
HCS Standard User for Public Sector |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-UNCN11-LAB |
HCS Unity Connection 11.x Lab Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-VERS-11.0 |
HCS Version 11.x |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-VERS-11.0-XU |
HCS Version 11.x Export Unrestricted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| LIC-EXP-MSFT-HCS |
Advanced Microsoft Interoperability Option |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SME-11X-HCS |
Session Manager 11.x for HCS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11X-BAS-HCS |
UC Manager 11.x License for HCS Basic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11X-ESS-HCS |
UC Manager 11.x License for HCS Essential |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11X-FND-HCS |
UC Manager 11.x License for HCS Foundation |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCM-11X-STD-HCS |
UC Manager 11.x License for HCS Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCXN11-HCS-BAS-USR |
HCS Unity Connection 11.x Basic Messaging User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCXN11-HCS-ENH-USR |
HCS Unity Connection 11.x Enhanced Messaging User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UCXN11-HCS-STD-USR |
Unity Connection 11.x User License for HCS Standard |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| VXME-LINUX-HCS |
Cisco VXME for SUSE Linux for HCS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| VXME-WINDOWS-HCS |
Cisco VXME for Windows for HCS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-PCANALYTIX |
HCS 11.x Prime Collaboration Analytics - Endpoints based |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-ASW-K9-PAK |
PAK for licensing Prime Collaboration Assurance for HCS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-PC-MASS |
HCS 11.x Prime Collaboration Mass Endpoint License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| HCS-11X-PC-MASS-90 |
HCS 11.x Prime Collaboration Mass Endpoint License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to Hosted solutions under A-FLEX-3.
The link to the ordering guide for subscription is below:
The ordering guide for Flex Plan 3.0 and HCS can be found at the link below: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Service prices for Cisco products are subject to change after the product End of Sale date.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.