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EOL13548 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco HCS v10 for subscription. The last day to order the affected product(s) is March 2, 2021. The last day to renew or add to an existing subscription is March 2, 2021. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Table 1. End-of-life milestones and dates for the Cisco HCS v10 for subscription
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
September 1, 2020 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
March 2, 2021 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
March 2, 2021 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2022 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-H-COMMON10X |
Common Area v10 License (1) |
A-FLEX-H-COMMON11X |
Common Area v11 License (1) |
- |
| A-FLEX-H-ER-10X |
Emergency Responder v10 License (1) |
A-FLEX-H-ER-11X |
Emergency Responder v11 License (1) |
- |
| A-FLEX-H-ESS-10X |
Essential v10 License (1) |
A-FLEX-H-ESS-11X |
Essential v11 License (1) |
- |
| A-FLEX-H-TPRM-10X |
Telepresence Room v10 License (1) |
A-FLEX-H-TPRM-11X |
Telepresence Room v11 License (1) |
- |
| A-FLEX-H-UCM-10X |
Unified Communications Manager v10 License (1) |
A-FLEX-H-UCM-11X |
Unified Communications Manager v11 License (1) |
- |
| A-FLEX-HCMF-10X |
HCMF v10 License (1) |
A-FLEX-HCMF-12X |
HCMF v12 License (1) |
- |
| A-FLEX-HCMF-10X-K9 |
HCMF SW Bundle v10 (1) |
A-FLEX-HCMF-12X |
HCMF v12 License (1) |
- |
| A-HST-LIC-ER-10X |
Hosted ER 10.x 911 - User License Subscription |
A-HST-LIC-ER-11X |
Hosted ER 11.x 911 - User License Subscription |
- |
| A-HST-LIC-ESS-10X |
Hosted Essential 10.x - License Subscription |
A-HST-LIC-ESS-11X |
Hosted Essential 11.x - License Subscription |
- |
| A-HST-LIC-PS-10X |
Hosted Public Space License for 10X - License Subscription |
A-HST-LIC-PS-11X |
Hosted Public Space License for 11X - License Subscription |
- |
| A-HST-LIC-UCM-10X |
Hosted UC Manager 10.x - User License Subscription |
A-HST-LIC-UCM-11X |
Hosted UC Manager 11.x - User License Subscription |
- |
| A-HST-LIC-UCX-10X |
Hosted Unity Connection 10.x - User License Subscription |
A-HST-LIC-UCX-11X |
Hosted Unity Connection 11.x - User License Subscription |
- |
| A-HST-SW-NU-10X-K9 |
Cisco Collaboration Subscription (CCS) - Software Download |
A-HST-SW-NU-11X-K9 |
Cisco Collaboration Subscription (CCS) - Software Download |
- |
| A-HST-TPROOM-10X |
Hosted TelePresence Room License for EntW 10.x -License Subs |
A-HST-TPROOM-11X |
Hosted TelePresence Room License for EntW 11.x -License Subs |
- |
| A-SPK-AU-C-HST10 |
Hosted Calling C3 Version 10 and Business Messaging |
A-SPK-AU-C-HST11 |
Hosted Calling C3 Version 11 and Business Messaging |
- |
| A-SPK-EMP-C1-HST10 |
Hosted Calling C1 Version 10 and Business Messaging (1) |
A-SPK-EMP-C1-HST11 |
Hosted Calling C1 Version 11 and Business Messaging |
- |
| A-SPK-EMP-C3-HST10 |
Hosted Calling C3 Version 10 and Business Messaging |
A-SPK-EMP-C3-HST11 |
Hosted Calling C3 Version 11 and Business Messaging |
- |
| A-SPK-NU-C1-HST10 |
Hosted Calling C1 Version 10 (1) |
A-SPK-NU-C1-HST11 |
Hosted Calling C1 Version 11 (1) |
- |
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.